Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Xylem, a leading global water technology company, is seeking a Business Process Analyst to support our global Procure-to-Pay (P2P) transformation initiatives. In this role, you will collaborate with the Global Process Lead to design, document, and optimize end-to-end P2P processes, ensuring alignment with global standards and enabling technologies such as SAP S/4HANA, Coupa, and other Source-to-Pay platforms.
You will play a critical role in process standardization, system implementation, testing, and continuous improvement, acting as a bridge between global design and local execution. This position requires strong analytical skills, attention to detail, and the ability to thrive in a dynamic, transformation-driven environment.
This is a hybrid position that will sit at our Charlotte, NC office.
Key Responsibilities
Process & Transformation Support
Support the design and rollout of global P2P policies, procedures, and standards.
Document and analyze current (“as-is”) processes and support the definition of optimized (“to-be”) processes across P2P and supplier master data.
Identify process inefficiencies, risks, and improvement opportunities, and support remediation efforts.
Capture and assess local requirements, aligning to global standards and escalating deviations as needed.
Systems & Tools Enablement
Support ERP and Source-to-Pay tool implementations and enhancements (e.g., SAP, Coupa, Rossum AI) through requirements gathering, functional design support, and testing.
Participate in design workshops, solution reviews, and system walkthroughs.
Execute and coordinate testing activities (SIT, UAT, regression), including test script preparation, defect management, and sign-off support.
Support functional requirements, testing, and validation for integrations across ERP, P2P, and third-party solutions.
Documentation, Change & Adoption
Create, update, and maintain process documentation such as procedures (SOPs), work instructions, job aids, and process maps.
Ensure changes are properly documented and follow agreed governance and change-control procedures.
Support change management, training, go-live, and hypercare activities.
Act as a functional point of contact during stabilization and continuous improvement phases
Performance & Insights
Support KPI definition, tracking, and analysis of P2P KPIs (e.g. cycle time, touchless rate, exceptions, compliance).
Prepare reports, dashboards, and analysis to support decision-making and leadership updates.
Contribute to benchmarking activities and best practice assessments.
Required Education & Experience
Bachelor's degree in finance, Accounting, Business Administration, Information Systems, or Operations/Supply Chain.
3+ years of experience in Procure-to-Pay, Accounts Payable, Source-to-Pay, finance operations, or shared services.
Experience working with ERP and Source-to-Pay platforms such as SAP, Coupa, Ariba, or Oracle
Hands-on experience supporting business process analysis, documentation and improvement initiatives
Experience supporting system enhancements, upgrades, or implementations (requirements, testing, deployment support)
Experience working in a cross-functional, multi-stakeholder environment
Required Skills & Competencies
Strong understanding of end-to-end P2P processes and controls.
Strong analytical skills with the ability to interpret data and identify trends and issues.
Experience supporting SIT/UAT testing and issue resolution
Process mapping and documentation skills (i.e. SOP’s, as-is, to-be)
Strong process and systems mindset with attention to detail.
Collaborative and proactive team player, comfortable working with global and cross-functional stakeholders.
Strong written and verbal communication skills.
Curious, solution-oriented, and willing to challenge the status quo constructively.
Well-organized with the ability to manage multiple priorities and deadlines.
Comfortable operating in a changing, transformation-driven environment.
Other Requirements
Ability to work across time zones and support global initiatives.
Willingness to travel occasionally, depending on project needs.
Preferred
Exposure to compliance and regulatory requirements (e.g., VAT, SOX, audit controls, e-invoicing mandates).
Lean, Six Sigma or continuous improvement certification
Xylem does not provide visa sponsorship for this position.
The estimated salary range for this position is $65,000 to $90,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
#LI-RR1
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Top Skills
What We Do
Xylem |ˈzīləm|
1) The tissue in plants that brings water upward from the roots;
2) a leading global water technology company.
Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.
If you are excited and passionate about helping us #letssolvewater, we want to hear from you!
