Business Process Analyst (Open)

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

The Business Enablement Analyst is a key contributor within the IT Business Partnering & Process team, serving as a vital bridge between business priorities and technology solutions across multiple solution lines. This role partners closely with business stakeholders, Product Owners, and Technology teams to elicit, analyze, document, and validate business requirements that drive measurable business value and align with enterprise standards and delivery frameworks. Operating across both Agile and phase‑based delivery models, the Business Enablement Analyst supports initiatives from early discovery through deployment and post‑go‑live stabilization, ensuring business intent is clearly understood and effectively translated into high‑quality, technology‑enabled solutions.

Your role in our future 

• Elicit, analyze, and document business requirements through stakeholder workshops, interviews, and current‑state analysis, translating needs into clear functional specifications, user stories, epics, and acceptance criteria.
• Partner with Product Owners to support backlog creation, grooming, prioritization, and requirements traceability across solution design and delivered functionality.
• Document current‑state and future‑state business processes, identifying gaps, risks, impacts, and opportunities for process improvement driven by technology initiatives.
• Serve as a key liaison between business stakeholders and Technology teams, ensuring business intent and process standards are preserved throughout Agile and phase‑based delivery.
• Support solution design, testing, and deployment activities, including participation in sprint ceremonies, design reviews, SIT/UAT, defect resolution, and go‑live hypercare.
• Contribute to user documentation, training materials, impact assessments, and analysis of business data and KPIs to assess solution performance and adoption.

• 5–7 years of experience as a Business Analyst in a technology‑enabled, enterprise environment.
• Bachelor’s degree in Business, Information Systems, or a related field; Agile/Scrum, CBAP, or PMI‑PBA certifications are a plus.
• Proven expertise in requirements elicitation and documentation, including functional requirements, epics, user stories, and acceptance criteria.
• Experience working in Agile and hybrid delivery models, with hands‑on involvement in SIT and UAT cycles.
• Strong ability to document and analyze current‑state and future‑state business processes and translate complex needs into clear, actionable requirements.
• Excellent communication, facilitation, and stakeholder management skills, with the ability to partner effectively across business and technology teams.
• Experience supporting enterprise platforms (e.g., ERP, CRM, or other large‑scale business applications); exposure to global or multi‑regional teams is preferred.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you. 

​​Turn your passion into performance. Apply now.​ 

#LI-NB1

PREFERRED SKILLS

• Experience working within Agile, hybrid, and phase‑based delivery models, including backlog management and iterative delivery.
• Strong proficiency in requirements management tools (e.g., Jira, Azure DevOps, Confluence, or similar).
• Ability to create process models, workflow diagrams, and use cases using standard techniques (e.g., BPMN, swim lanes).
• Experience supporting enterprise platforms such as ERP, CRM, HRIS, or finance systems.
• Exposure to data analysis and reporting, including defining KPIs and supporting adoption and value realization.
• Familiarity with change management concepts, impact assessments, and enterprise process standards.
• Experience working with global or cross‑functional teams, including virtual collaboration.
• Strong documentation skills, including functional specifications, user guides, and training materials.

Rewards & Benefits  

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.  
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.  
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.  
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.  
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.  

Smart Work at Quadient 
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. 

Be yourself at Quadient  
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.  They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.  

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]  

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. 

People. Connected.