Business Process Analyst | Business Process Centre of Excellence | Digital BU | CXO Office

Embark on a journey within our Digital BU – AI CoE Team to drive process excellence by combining process optimisation, automation, and AI capabilities to enhance operational efficiency, customer satisfaction, and overall performance of the Bank. Along this journey, you will be trained and coached on Lean Six Sigma and progressively exposed to AI-driven transformation approaches.

We are on the lookout for:

Job vacancy: Business Process Analyst

Your responsibility will be to apply best-in-class Business Process Analysis methodologies and tools when reviewing, designing, improving and automating processes, while leveraging emerging AI capabilities to maximize value creation and support the strategic ambitions of the organization.

You will contribute to delivering end-to-end transformation initiatives where process optimization, automation and AI are designed as interconnected capabilities.

In this role you will,

• Assess existing processes, workflows, and systems within the bank to identify inefficiencies and support the development of automation solutions through existing user interfaces;
• Leverage leading automation and AI technologies—including VBA, RPA (UI Path), Microsoft Power Automate, Microsoft Copilot Studio, Power Automate AI, and workflow management systems—to design, configure, and test smart solutions that simplify processes and create meaningful operational impact;
• Contribute to integration of AI capabilities into processes;
• Collaborate with AI delivery teams;
• Collect and Analyze data using statistical tools to identify process bottlenecks and root causes, enabling data-driven decision-making;
• Recommend and implement process improvements, organizational changes, and operational strategies to enhance efficiency;
• Define and track key performance indicators (KPIs) to measure the success and impact of process improvements;
• Prepare reporting and governance deliverables;
• Develop personal capabilities using existing formal and informal training opportunities;
• Stay up to date with industry best practices, conduct research, and facilitate the implementation of innovative solutions;
• Maintain an agreed set of artifacts and lead business process mapping and efficiency work, including methodology and approach, workshop facilitation, and maintenance of appropriate business process analysis and enterprise-wide requirements, to support the wider change agenda;
• Collaborate with stakeholders to gather business requirements, identify opportunities for process automation, and implement solutions that enhance operational effectiveness.

To succeed, you will be required to demonstrate the following competencies:

• Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems;
• Adapts approach and demeanor in real time to match the shifting demands of different situations;
• Anticipate and adopts innovations in business-building digital and technology applications; 
• Know the most effective and efficient processes to get things done, with a focus on continuous improvement; 
• Consistently achieve results, even under tough circumstances;
• Maneuvers comfortably through complex policy, process, and people-related organizational dynamics;
• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences;
• Builds partnerships and works collaboratively with others to meet shared objectives.

We are looking for candidates who have a minimum of:

• A Degree in Business, Finance, Engineering, IT or any equivalent field;
• At least 8 years’ of professional experience, including 5 years’ in process review/automation;

• Lean Six Sigma certification/training would be an advantage.

  OR 

• A Diploma in Business, Finance, Engineering, IT or any equivalent field;
• At least 10 years’ of professional experience, including 7 years’ in process review/automation;
• Lean Six Sigma certification/training would be an advantage

You will also be required to demonstrate:

• Knowledge of MCB’s Banking process and applications; 
• Knowledge of Microsoft 365;
• Knowledge of development tools such as VBA/RPA/Workflow/Microsoft Power Automate/ Microsoft CoPilot Studio or similar platforms; 
• Exposure or interest in AI technologies;
• Project management skills;
• Strong analytical skills;
• Presentation and persuading skills;
• Strong interpersonal skills;
• Proactive mindset for continuous learning and innovation.

Should this opportunity match your career aspirations, skills and competencies, click on ‘Apply’ to complete your online application.

Please ensure all required information is accurately entered in relevant sections. Any incomplete application will not be considered. Kindly attach a complete CV when applying. 

As part of the recruitment process, candidates will be required to provide a valid Certificate of Character of less than 3 months and two professional references.

The deadline for submission of application is 22 June 2026.
 

The Management reserves the right not to appoint anyone following this advert.

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