Business Payments Relationship Manager

Location: On-site in Santa Rosa, CA.

POSITION SUMMARY:

The Business Payment Relationship Manager develops and manages merchant relationships by promoting the bank’s payment-processing solutions. This role oversees the full sales cycle, partners with merchants and internal teams, supports implementation and ongoing service, and helps acquire new business, retain clients, and grow the bank’s customer relationships.

POSITION TYPE & SCHEDULE: 

Full-time, Exempt. 40 hours per week, typically Monday-Friday 8:30am-5:30pm.  This schedule is subject to change based on the business needs of the Bank.

ESSENTIAL FUNCTIONS:

• Develop new merchant relationships through prospecting, telephone consultations, in-person sales calls, networking, and community outreach.
• Manage the full sales cycle for merchant services, from identifying prospects and assessing needs to implementation and ongoing support.
• Conduct outside sales calls and follow up on referrals from branches and internal bank departments.
• Evaluate merchant payment-processing needs and recommend appropriate bankcards, point-of-sale, and merchant services solutions.
• Build and maintain strong relationships with merchants, business owners, branch staff, third-party processors, and other business partners.
• Promote merchant services and other bank products to attract new customers, retain existing relationships, and grow business.
• Identify cross-selling and referral opportunities and connect customers with the appropriate bank departments.
• Assist prospective merchants and branch personnel with account-opening requirements, applications, documentation, and implementation.
• Provide training and support to merchants and bank staff regarding merchant services, equipment, procedures, and available resources.
• Coordinate with branches, CCC, processors, and vendors to resolve equipment, account, and service-related issues.
• Monitor sales activity and performance against established goals, benchmarks, and business-development objectives.
• Ensure compliance with Visa and Mastercard requirements, applicable regulations, bank policies, and procedures while supporting special projects and other assigned duties.
•  Other duties as assigned

MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities:

• Thorough knowledge of electronic processing of all major credit cards, debit cards, EBT, ATM, and payroll services.
• General knowledge of Merchant Services & ATM / Debit Card industry.
• Knowledge of credit card merchant terminal operation.
• Knowledge and understanding of bank products and services.
• Skills operating a personal computer including word processing, spreadsheet and presentation software.
• Ability to provide personal transportation is required.

Licenses and Certifications:

• Must maintain valid California driver’s licenses

Physical Requirements:

• Ability to stand, bend, stoop, sit, walk, twist and turn.
• Ability to lift up to 25 pounds occasionally.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk. May require travel to customer sites.

Education and Experience:

A combination of education and experience equivalent to an associate’s degree in business administration or related field; and knowledge typically gained through a minimum of three years’ experience in a bank sales role with knowledge of merchant services products.

• The hiring range for this position is $57,918 to $77,465 per year. The compensation offered will fall within this range commensurate with the candidate's applicable experience, education and skills.
• Health, dental, and vision insurance Competitive medical plan options including traditional HMO, HDHP/HSA, and Point of Service medical plans. No-network dental and vision plans, and flexible spending account plans
• Company paid life insurance and long-term disability insurance
• Retirement plan options 401(k) plan: traditional and Roth savings options with company match, and an additional annual profit-sharing contribution opportunity.
• Paid time off and sick leave Robust package with vacation, sick time, holidays, and personal days.
• Tuition reimbursement
• Free checking and discounts on other available banking products Checking and savings accounts, safe deposit box, retirement planning assistance, Discounts on home and personal loans**Loans are subject to credit approval. Fees, conditions, and restrictions may apply. Rates and programs subject to change.

Established in 1890, Exchange Bank is one of the most unique community banks in the United States because of our history, ownership and legacy.  Our employees enjoy a work environment that values a work/family balance, encourages community involvement and provides competitive compensation and benefit package.

Our Mission - From generation to generation, we invest in people, business and community to build a strong future.

Commitment – Respect – Integrity – Teamwork

An award–winning bank, our community has voted Exchange Bank:

• Best Company to do Business With
• Best Business Bank
• Best Local Bank
• Best Place to Work
• Business Environmental Alliance Best Practices Award
• Healthiest Companies in North Bay Award
• Spirit of Philanthropy Award