Business & Ops Specialist - Travel & Expense

Job Description
The Chief Administrative Office consists of various global teams that support JPMorgan Chase's operations in 60 countries, including Global Real Estate, Global Security, Global Amenity Services, Business Document Services, Transport, Travel, Business Resiliency, and Global Supplier Services.
Job Summary
As a Business & Ops Specialist within the Global Supplier Services (GSS) Sourcing & Procurement team, you will operate under the guidance of the Business & Ops Manager, supporting Travel & Entertainment auditing activities.
Job responsibilities

• Develop expertise in the firm's Travel & Expense policy, SAP Concur Expense, and Concur Detect functionality
• Review T&E exceptions in the compliance queue and take appropriate action within 24 hours, escalating to management when necessary
• Monitor payment rejections in SAP and ensure unresolved transactions are addressed promptly
• Respond to business and management ad-hoc queries in a timely manner
• Recommend process improvements to enhance efficiency and productivity
• Share data with Financial Stakeholders and Senior Management
• Propose updates to the T&E Policy as needed, both globally and regionally, with the ability to communicate effectively at all management levels
• Maintain a customer service centric approach

Required qualifications, capabilities, and skills

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field
• Minimum 3 years of experience in Accounts Payable, specifically handling core components of the Travel and Expense process
• Proficiency in SAP Concur and SAP R3 ERP is essential
• Strong analytical, data management, and problem-solving skills
• Excellent interpersonal and verbal/written communication skills
• Forward-thinking with the ability to propose and implement new ideas
• Proficiency in MS Office applications (Word, Excel, PowerPoint)

Preferred qualifications, capabilities, and skills

• Knowledge of SAP S4Hana and other ERP systems
• Practical experience in managing corporate cards (Amex, MasterCard, Visa, etc.)
• Capability to develop a vision and an actionable plan, emphasizing continuous innovation.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.