Your Leadership.
Our Power.
Unlimited Potential.
Taylor Corporation has big plans for the future and we need talented leaders to get us there. We power the world’s leading brands ― and our employees’ careers ― by unlocking potential everywhere we see it. If you love to lead, are open to new ideas and inspire the best in others, we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for professionals like you.
Want to be part of something powerful? It’s time to look at Taylor.
Your Opportunity: Bolster, a subsidiary of Taylor, is looking for a Business Operations Success Director to bring their best to the team and bring out the best in the team. You’ll join strategic thinkers, designers, developers, and brand storytellers to create experiences that deliver positive impressions every day. The position involves collaboration with sales, marketing, design, engineering, and production teams to solve complex design and marketing challenges with imaginative approaches and solutions. You will have direct client interaction.
The objective of this role is to optimize operations for an agency business developing elevated brand experiences for clients, within a large manufacturing organization. You will help to design structure, process and tools in a young and growing business, representing the Bolster brand to clients and colleagues alike.
Objectives:
- Lead development of process and planning tools to improve team efficiency and work quality
- Successfully develop approach to capture program data and analysis that aid in developing the narratives to optimize both expectation and margin management
- Lead an integrated effort across agency group to identify and onboard strategic partners and resources to deliver quality products and outcomes across disciplines and throughout bursts
- Active support and training of teams to become consistently faster and smoother
Key Responsibilities Include:
Business Planning & Operations
- Ability to define plans and activate teams amidst ambiguity
- Leadership in the creation of planning tools and training to outline processes and narratives around the development of custom brand experiences from concept to full rollout
- Identify, onboard and direct and deploy to the right partners and resources required to deliver quality products and outcomes
- Critical thinking and resource analysis inputs for decision support (agency and client)
- Communication and change management leadership
- Active support of teams to become consistently faster and smoother
- Active role in managing the evolution of space, technology, resources and tools utilized to improve efficiency and create a healthy work environment
Client Program Management
- Translate creative details into tangible actions and specifications for production
- Manage complexities and timelines associated with large production programs. Create plans with milestones to achieve scalable deployment aligned with client requests
- Problem-solving leadership driven by a commitment to client satisfaction from program beginning to end
- Oversight of resources to deliver agency profitability, as well as positive impact for client business
- Management of program plans: ensure timely completion of all phases; communicate and mitigate changes and risks throughout creative and production process; quality control oversight; development of required documentation
- Ability to integrate and activate left and right-brain thinkers across multi-faceted activities to deliver client satisfaction
You Must Have:
- 10+ years of project and delivery management experience in advertising and/or brand marketing communications
- Experience working on multiple accounts
- Experience in printing, direct marketing, digital, manufacturing, and fabrication processes
- Proven skills in a client-service environment with the ability to link people, ideas, and information throughout the project life
- Proficiency in MS Office, Teams, and Google Suite; project management tools (Monday, Wrike, etc.)
- Creative Suite applications a plus (Illustrator, InDesign, and Photoshop)
- A reliably calm disposition when under pressure
- Great sense of humor and like to have fun
The anticipated annual salary range for this position is $105,000 - $130,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.
About Bolster
Founded in 2010, Bolster is an award winning, boutique creative agency back by the production powerhouse Taylor Corporation. Brand builders, storytellers and experience makers, the team is charting a new path in the world of agencies, with a focus on serving purpose-driven, passion-fueled brands across numerous business segments. From ideation to creation, Bolster has built a reputation of being practical problem solvers in helping brands make meaningful and engaging connections to deliver positive business results.
About Taylor Corporation
One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.
With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
Top Skills
What We Do
Taylor provides a diverse set of products, services and technologies to power the potential of the world’s leading brands. Using the latest printed and digital methods, we facilitate marketing communications of all types for businesses and consumers across a wide range of industries. You’ll see our solutions in your mailbox, your email inbox, in retail settings and on your mobile device.
Driven by Glen Taylor’s unwavering entrepreneurial spirit, Taylor Corporation has grown from a single small business in 1975 to one of the nation’s largest privately held companies today. What started as a humble printer of wedding invitations and business cards is now a highly diversified leader in the field of business communications. However, while Taylor's capabilities have changed dramatically in the last 45 years, our core purpose remains the same ― to create opportunity and security for our employees.
Taylor also continuously invests in technologies and production methods that enable us to shrink our environmental footprint. This commitment shows in the way we divert tons of waste to energy production, source responsibly harvested forest products and work to reduce our greenhouse gas emissions year over year. The result is a culture of sustainability that guides our decision making and ensures that we take the long-term view in everything we do
