The Opportunity:
CACI has a great opportunity for a Business Operations Specialist. This position is responsible for providing customer service support through transactional, administrative, and repeatable services to the organization in an efficient and timely manner. This position will work in a collaborative environment to provide administrative support for employee transactions and inquiries.
This position is located at our business complex in Oklahoma City.
Responsibilities:
Processes employee transactions, related to pre-hire and post-hire operations, within our HRIS system.
Ensure all data is correct and required approvals and forms are obtained within a structured reoccurring deadline period.
Assist employees and Managers with inquires via our ticketing system.
Provide training and support to ensure compliance with established process and procedures to improve service delivery.
Communicate effectively to employees on policy & procedures, providing education on where necessary.
Partner with team members to facilitate a weekly scripted online presentation on to all new hires across the organization on.
Work with peers and leadership to ensure effective handoff of escalated cases.
Develop and follow departmental SOPs, updating as needed.
Partner with other parts of the business to assist in resolving various issues.
Support the organization by providing ad hoc administrative support.
Work collaboratively in a team and learning environment.
Qualifications:
Required:
Bachelor’s or Associates Degree or equivalent work experience, preferably in a customer service at a large complex company.
Proficient with Microsoft Office tools. Strong attention to detail.
Operate with a sense of urgency.
Ability to thrive in a fast-paced environment.
Strong sense of customer service.
Strong time management and organizational skills.
Strong communication, both written and verbal.
Adaptability and flexibility.
Desired:
Experience using Workday.
Experience using ServiceNow.
Experience in a complex business setting.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$39,400 - $69,500Top Skills
What We Do
CACI’s approximately 23,000 talented employees are vigilant in providing the unique expertise and distinctive technology that address our customers’ greatest enterprise and mission challenges. Our culture of good character, innovation, and excellence drives our success and earns us recognition as a Fortune World's Most Admired Company. As a member of the Fortune 1000 Largest Companies, the Russell 1000 Index, and the S&P MidCap 400 Index, we consistently deliver strong shareholder value. Visit us at www.caci.com.
