Business Operations Specialist

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

This role will report to the Business Operations Head for APJMEA Region and will work with the local Market Unit sales team to provide Business Operations function expertise including but not limited to:

• Be a point of contact for sales team with regards to system access, CRM, reporting tools, and data.
• Onboarding and ongoing support for Sales Reps on the actual execution of the sales processes and ensuring compliance in each step.
• Ensure accuracy and transparency of CRM Data, Enabling correct business decision making
• Play a key role in sales support and operations, regularly engaging with sales reps and diverse functions in the organization. Provide guidance in terms of process, pricing, and contracts.
• Provide advice to sales rep and MU head on commercial pricing structure, implications on revenue recognition and contractual structure/T&Cs
• Work with the wider Market Unit team to analyse pipeline data and movement
• Prepare data in advance of weekly forecast calls on open deals; Engage in the forecast call to present pipeline data, taking notes of the action items and driving execution.
• Follow up on deal actions and related updates with Sales rep. Ensuring the tools are properly updated by the respective sales rep and all opportunities are correctly reflected in CRM and the forecasting dashboard.
• Coordinate with other departments during the sales cycle and service delivery for the post-sales activities.
• Coordinate with the License Generation Team regarding the customer order. Attend to all their inquiries and provide the necessary clarifications
• Ensure CRM is updated with a complete set of documents i.e., Signed contracts, Pricing, Purchase Orders, Proof of delivery and other related documents.
• Ensure alignment with the global team on the product releases, sales process, and tools that need to be rolled out in the Market Unit .
• Assist the MU on quarterly business reviews and other management presentations as requested
• Look for opportunities to improve standard operating processes for sales operations and be part of the project to improve these processes.

A Business Operations Specialist would be expected to have strong skills in the following areas:

• Comprehension of the end to end sales process of the business
• Worked with and managed CRM in previous roles
• Excellent communication skills, both written and verbal, in English and local language
• Good financial acumen

Qualifications

· A similar role in a Large software or technology organization in the given geography

· Appreciation of and ability to work within a matrix environment

· Have previously designed, built and improved business processes