Title:
Business Operations SpecialistCompany:
Ipsen Biopharmaceuticals Canada Inc.
About Ipsen:
Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation.
Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society!
For more information, visit us at https://www.ipsen.com/ and follow our latest news on LinkedIn and Instagram.
Job Description:
Summary
The Business Operations Specialist is responsible for leading the management of core business processes that support Ipsen Canada employees in the planning and implementation of compliant physician interactions. The primary area of focus is actively supporting interactions that have stringent documentation and approval requirements. The bulk of this activity is associated with local Activity Briefs for OLA’s, Conference Sponsorships, Advisory Boards, Preceptorships, Practicums and Consultancy Meetings. In addition, the role is accountable for working collaboratively with their Business Operations partner in addition to, Sales teams, Stakeholder Relations Managers, Marketing teams and external partners to support the ongoing management of Ipsen Canada business processes for:
Promotional material inventory storage, distribution, and destruction
National Business Meeting planning & implementation
Global/Local Congress Management
This position is integral as a key member of the COET, contributing to the identification of areas of improvements and updating, communicating, training and reinforcing business guidance aligned to ongoing policy and business. This position is also integral in maintaining and tracking activities to ensure audit readiness related to physician interactions and the management of promotional materials.
Main Responsibilities
Lead local business process for core field-based activities that require customer contracts
OLA’s
Conference Sponsorships
Advisory Boards
Preceptorships
Practicums
Consultancy Meetings
Manage local process for promotional material inventory storage, distribution, and destruction
Contribute to the planning and implementation logistics for National Business Meetings (NBM)
Manage local process for Global/Local Congress attendance
Contribute to the development and maintenance of relevant business process training and support materials
Monitor process compliance and generate relevant summary reports for the Ipsen Canada Compliance Committee
Ensure local business process documentation is consistently in an audit ready state
Identify, assess and contribute to initiatives to enhance business process efficiency and effectiveness
Support onboarding activities for new hires within assigned teams, in conjunction with HR
Act as Ariba Super User and support teams accordingly
Support new physicians set up process
Collaborate with Ipsen Administrative Assistants as appropriate
Perform other duties as assigned
Knowledge & Experience
University degree
Strong communication skills (both verbal and written) and ability to relate well to internal and external customers
Must be flexible and have a high attention to detail
Must have the ability to manage multiple tasks and projects simultaneously and is very organized
Self-starter and results-oriented with a positive, can-do attitude
Proficient with Microsoft Office, especially excel and PowerPoint
High level of organizational skills
Able to work across multi-disciplinary teams
1 to 2 years of project management and/or operational support experience with the pharmaceutical industry would be an asset
French speaking is an asset
Skills Required
- University degree
- Strong verbal and written communication skills
- Flexibility and strong attention to detail
- Ability to manage multiple tasks and projects simultaneously
- Strong organizational skills
- Self-starter and results-oriented attitude
- Proficiency with Microsoft Office, especially Excel and PowerPoint
- Ability to work across multidisciplinary teams
- One to two years of project management or operational support experience in the pharmaceutical industry
- French-speaking ability
Ipsen Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ipsen and has not been reviewed or approved by Ipsen.
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Healthcare Strength — Health coverage is described as comprehensive, with broad medical, dental, and vision offerings. Company materials emphasize a wide-ranging package that supports overall wellbeing.
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Retirement Support — Retirement programs are highlighted with a competitive 401(k) match and access to an employee stock purchase plan. These elements are frequently cited as strengths in the package.
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Parental & Family Support — Family support includes paid parental leave and company-provided backup child and elder care. These programs complement core benefits and add practical day-to-day value.
Ipsen Insights
What We Do
Ipsen is a French leading global mid-size biopharmaceutical company headquartered in Paris, France focusing its efforts where unmet medical needs are greatest. Ipsen develops and commercializes innovative medicines in three key therapeutic areas - Oncology, Rare Disease and Neuroscience. We have over 5000 employees worldwide and our medicines are registered in more than 100 countries, with direct commercial presence in over 30 countries. Ipsen has 4 global R&D hubs and 3 pharmaceutical development centers around the world
