Traba’s mission is to empower businesses and workers to reach their full productivity and potential. Traba is a technology company that is revolutionizing the broken staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with flexible and meaningful opportunities. By connecting both, new levels of productivity, earning potential, and avenues for growth are unlocked. We’re proud to be backed by the world’s best investors, such as Founders Fund, Khosla Ventures, and General Catalyst.
We're looking for an entrepreneurial and motivated Business Operations Specialist to join our team and help us ensure our daily operations run on point as we work to achieve our mission of empowering workers and businesses alike.
What You Will Do:
Monitor Traba's daily operations live and make sure all shifts posted on our marketplace are executed flawlessly and prepare and troubleshoot in real-time in order to do so
Coordinate closely with Territory Operations Manager to understand each customer’s unique needs to shape the daily operations to meet those needs
Ensure a positive and trusted experience for our workers on our platform
Provide excellent experience for our workers before, during, and after their shifts
Resolve support issues for workers in a timely manner to ensure customer satisfaction
Communicate with and manage our workers effectively to deliver the number of workers our clients require to run their businesses
Ensure workers are clocked in and clocked out at the right times to ensure accurate payment
Identify opportunities to improve our processes, tooling, and product to be more efficient
Support with forward-filling or worker-vetting initiatives when needed
Help us build standard operating procedures and continuously improve upon them
Learn and master multiple internal systems
Help workers understand how to use the Traba app and handle sensitive, complex user-facing issues on the platform
What You Will Need:
2+ years of professional experience at a fast-growth company in a customer success, business support or similar role
Proven ability to balance multiple critical tasks, work under pressure, and consistently deliver against deadlines
An ownership mentality and strong work ethic that you bring to work every day
Enthusiastic and positive attitude with strong customer empathy and care for our workers
Customer management skills, including problem-solving, setting customer expectations, and building customer relationships
Grit and willingness to roll up your sleeves and tackle something hands-on
Excellent communication skills, both verbal and written
Attention to detail balanced with swift execution
Ability to thrive in a fast-paced and ambiguous environment
Excellent organization, time management, and prioritization skills
Job details and benefits:
Competitive pay with opportunity to grow into bigger responsibilities and rewards
Opportunity to work with a highly competent team to grow yourself as a professional
Rotating shifts including early mornings and weekends as well as regular weekdays and weeknights. You must be flexible
As Traba is not active in your country yet, you will be paid your entire compensation as an independent contractor and you will be fully responsible for paying the corresponding income taxes to the government.
If you're excited about helping us build a positive, safe, and trusted experience for our workers and businesses, then we want you on our team. Apply now and let's revolutionize the way workers connect with flexible shifts!
Equal Opportunity Employer
Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics that are legally protected by local, state, or federal regulations. We encourage applicants from a variety of backgrounds, experiences, and skill sets.
Our ValuesDream Big - We are on a path to change the world for the better. We create and communicate a bold direction that inspires a life-changing vision. We don’t sacrifice long-term value for short-term results.
Olympian’s Work Ethic - Changing the world never comes easy. We work harder, longer, and smarter, not just two out of three. We put everything we have on the field.
Growth Mindset - We confront the toughest challenges head-on and persevere. Sometimes we fail, but we brush ourselves off, adapt, learn, and push forward with resilience.
Customer Obsession - We go the extra mile for our workers and businesses. We remain focused on delivering high-quality products and services that solve these often overlooked communities’ problems.
What is light industrial labor?Light industrial flexible staffing is a $50B labor market that encompasses entry-level jobs in warehouses & distribution centers. These workers pack boxes, load trucks, and manage warehouse operations to keep supply chains running at peak efficiency.
#BI-Remote
Skills Required
- 2+ years of professional experience at a fast-growth company in customer success, business support, or a similar role
- Ability to balance multiple critical tasks, work under pressure, and meet deadlines
- Ownership mentality and strong work ethic
- Strong customer empathy and care for workers
- Customer management, problem-solving, expectation-setting, and relationship-building skills
- Willingness to perform hands-on work
- Excellent verbal and written communication skills
- Attention to detail and swift execution
- Ability to thrive in a fast-paced and ambiguous environment
- Excellent organization, time management, and prioritization skills
- Flexibility to work rotating early mornings, weekends, weekdays, and weeknights
Traba Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Traba and has not been reviewed or approved by Traba.
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Fair & Transparent Compensation — Pay is considered clearly listed upfront on the platform, allowing workers to assess shift value before committing. Access to fast payouts is available on eligible shifts once conditions are met.
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Healthcare Strength — Corporate roles are described as offering comprehensive medical, dental, and vision coverage with an HSA. Access to One Medical and mental-health options strengthens the health offering.
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Wellbeing & Lifestyle Benefits — Corporate employees are provided lifestyle perks such as gym access, stocked kitchens, dinners for late work, commuter benefits, and company outings. Flexible PTO, paid sick days, and development tracks further round out the package.
Traba Insights
What We Do
Traba is the AI operating layer for the industrial supply chain. We started in workforce—temp staffing, the biggest operational pain point for the manufacturing and logistics customers we serve—and used it to embed ourselves inside their daily operations and create a far better customer experience through technology. Now those same customers are pulling us beyond staffing into the broader operational workflows that run their facilities. That foundation gave us proprietary data from millions of shifts and deep enterprise relationships. But our edge is more than data: by connecting to the systems running across every facility and activating the workers already on our platform to execute against them, we are building applied AI that drives real productivity gains and transforms how the global supply chain operates at scale. We are backed by Founders Fund, Khosla Ventures, and General Catalyst.
Why Work With Us
Physical work spaces are decades behind software. We have a trillion dollar opportunity to introduce orchestrated agents within the industrial supply chain which will bring software advances into an antiquated, inefficient defensible physical space. Technical talent is top tier and we're working on frontier applied AI.
