We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Business Process Management is a strategic business discipline designed to support the execution of clear and repeatable processes which ensure value delivery to our internal and external customers. We are looking for collaborative Process Management professionals who have a passion to improve business and operational processes while transforming our culture to one of Business Process Excellence.
The Business Process Designer is the most advanced Business Process Management expert who provides technical know-how to to drive a culture of continuous improvement and process excellence. Business Process Designers have a strong knowledge of BPM systems and their implementation. They work together with the Process Director to form the foundation of a BPM project. The Process Designer is responsible for designing or redesigning business processes to improve operational efficiency. They will analyze, implement, and update processes so as to ensure company goals are met. Finally, they will analyze the effectiveness of current process in order to develop and implement strategies to improve workflow effectiveness.
The responsibilities for the successful candidate in this role include but will not be limited to:
Design and implement new business processes
Transform existing business processes by analyzing end-to-end mapping and identifying areas of opportunity through annual reviews, as well as formal and informal customer complaints
Lead Process Discovery and Design workshops
Ensure that all process designs align with and complies with the overall business goals and policies
Support Process Analyst/Designer with performance measurement and reporting
Coordinate and conduct annual process reviews with Process Owners and Process Council
Provide coaching and support to Process Owners, Experts, and end-users as needed to ensure Process Management Framework is appropriately followed
Required Qualifications
BPM Certification or equivalent work experience
Expert in Business Process Management, Process Design, and Process Change Management
Experience designing and implementing new business and operational processes
Critical thinking skills
Advanced knowledge of Six Sigma methodologies
Exceptional written and verbal communication skills
Comfortable presenting to senior level management
Coaches and mentors Process Management Specialists
Capable of thriving in a self-directed model
Preferred Qualifications
Expert user of Nintex Process Manager or other Process Management Software
Lean/Six Sigma designation
Bachelor Degree, BPM Certification, Six Sigma Certification or Training
Education
Associates Degree or equivalent work experience
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$54,300.00 - $145,860.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- BPM Certification or equivalent work experience
- Expert in Business Process Management, Process Design, and Process Change Management
- Experience designing and implementing new business and operational processes
- Critical thinking skills
- Advanced knowledge of Six Sigma methodologies
- Exceptional written and verbal communication skills
- Comfortable presenting to senior level management
- Coaches and mentors Process Management Specialists
- Capable of thriving in a self-directed model
- Associates Degree or equivalent work experience
- Expert user of Nintex Process Manager or other Process Management Software
- Lean/Six Sigma designation
- Bachelor Degree, BPM Certification, Six Sigma Certification or Training
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
