Business Operations Manager

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to uplift our process management capabilities and work with the area leads to determine what good looks like.

This role will be instrumental in transforming our current operational landscape into a more efficient, robust, and scalable system, ensuring compliance with evolving regulatory requirements and enhancing our ability to detect and prevent financial crime. The successful candidate will leverage their expertise in Process Management methodologies, process automation, and change management to drive significant improvements across the organisation.

It is a unique opportunity to join one of the fastest growing companies in Europe. With over 15 million happy customers we’re already moving more than £9 billion a month and have more than 2,500 people in our operations functions across the US, Estonia, Hungary and Singapore and 800 in Product and engineering. We serve a wide range of customers from personal users, freelancers, small businesses to enterprise businesses and banks.

You will be one of the first members of the newly set-up function that will be setting the standards on how operational processes are mapped, measured and improved. It will be part of the new Business Process Excellence function.   

Your Mission:

• Global Process Mapping and Optimization: Conduct a comprehensive analysis of existing "as-is" Operational Processes at Wise. This will involve detailed process mapping, identification of bottlenecks, inefficiencies, and areas for improvement. Design and develop optimized "to-be" processes, focusing on creating a streamlined, standardized, and globally consistent approach.

• Cross-Functional Leadership: Looking at the processes from controls, compliance and efficiency angle and working with experts from those areas to drive improvements. 

• Strategic Impact: Work with product and engineering teams to make sure there is alignment on the biggest opportunities and they get prioritized.

• Data-Driven Success: Clearly define what success looks like for your processes and evaluate progress using a blend of qualitative and quantitative methods to demonstrate impact.

• Operational Control Mapping and Assurance: Rigorously map all existing operational Level 1 (L1) controls into the new process design, ensuring full coverage and alignment with regulatory expectations.
  Develop and implement a robust process for evidencing the effective operation of these controls. This includes defining key performance indicators (KPIs), establishing monitoring mechanisms, and creating clear documentation for audit and regulatory scrutiny.

• Extensive Experience: You have 6+ years of experience in process management, or a background in building products at scale with a deep understanding of organisational complexity.

• Proven Methodologies: You have a proven track record of mapping complex processes across big organisational depth. You are skilled in creating high-quality and practical process maps, breaking down sub processes, mapping dependencies, and identifying the critical path to success.

• Eye for detail: You have a great eye for detail and leave no stone unturned. You understand the small things that make a big difference.

• Data-Driven: You are highly data-driven. You know how to gather and interpret data to identify opportunities, measure impact, and tell compelling stories that inspire action.

• Problem Solver: You possess strong decision-making skills and expertise in overcoming complex challenges. You question the status quo, bring fresh ideas, and can formulate actionable plans to bring them to life.

• Autonomous Operator: You excel at resolving challenges, making impactful decisions, and acting autonomously to drive your projects forward.

• Experience working within fintech or financial institutions

This Role Will Give You the Opportunity To:

• Choose your path to impact: We believe people are most empowered when they can act autonomously. You’ll work with your team to create your own vision and will have the freedom to make your own calls.

• Gain unique exposure: Get fantastic exposure to the full breadth and depth of our product and operational world, from customer service and fincrime to regional expansion and new product launches.

• Be part of the mission: Play a key role in our mission to make money without borders the new normal.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.