Business Operations Manager

Posted 7 Days Ago
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Midvale, UT
In-Office
Mid level
Automotive
The Role
The Business Operations Manager will drive branch performance through KPI management, process innovation, and operational excellence while supporting continuous improvement initiatives and cross-functional collaboration.
Summary Generated by Built In
Job Summary & Responsibilities
RelaDyne is the nation’s leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We’re more than just a distributor; we’re a team dedicated to innovation, service excellence, and lasting customer relationships.
 
We’re looking for a results-driven Business Operations Manager to drive branch performance and operational excellence.
 
In this role, you will partner closely with branch leadership to achieve operational and financial goals through process innovation, KPI management, and continuous improvement initiatives. You will serve as the branch ambassador for corporate programs while ensuring daily operations align with RelaDyne processes, procedures, and safety standards.
 
What You’ll Do
Operational Excellence & Performance Management
  • Ensure adherence to RelaWay SOPs by enforcing daily, weekly, and monthly branch processes

  • Analyze branch performance trends to identify improvement opportunities

  • Review and process GP Batch Reports, conduct exception investigations, and drive corrective actions

  • Monitor Branch Scorecard KPIs daily, taking proactive corrective action as needed

  • Support branch leadership in achieving or exceeding prior year and budget targets in labor & expense management, EBITDA, Flow Thru, and Safety metrics

  • Provide analytical support for annual budgets and weekly forecasts

Continuous Improvement & Strategic Support

  • Champion continuous improvement initiatives and support center projects, ensuring smooth branch-level integration

  • Support inventory initiatives through analytical review, strategic oversight, and performance management (utilization, disposition, and excess inventory returns)

  • Promote problem-solving across people, process, and systems

  • Support change management initiatives by driving engagement and buy-in at the branch level

  • Assist with CAPEX request composition and review to maximize profitability and mitigate risk

Cross-Functional Collaboration

  • Maintain strong working relationships across branch departments, other branches, and centralized teams

  • Provide technical troubleshooting support (ERP and related systems)

  • Support internal and external dispute resolution, customer audits, and special projects

  • Conduct regular warehouse visits within scope to foster communication and operational alignment

Leadership & Culture

  • Support hiring, training, and professional development initiatives

  • Sustain and promote a strong safety culture

  • Represent the company professionally in all internal and external interactions

Qualifications

Skills & Competencies

  • Strong analytical and financial acumen with the ability to interpret KPIs and performance data

  • Advanced Microsoft Excel skills, including data queries and pivot tables

  • Proficiency in Microsoft Office and ERP systems (experience with RelaDyne ERP preferred)

  • Excellent interpersonal, communication, and customer service skills

  • Leadership and coaching abilities

  • Strong organizational skills with the ability to manage multiple priorities

  • Creative, innovative problem-solving mindset

  • Ability to work effectively under pressure and embrace change

Additional Requirements

  • Ability to travel up to 25%

  • Willingness to work overtime as needed

Why RelaDyne:

You’ll find more than just a job-you’ll discover a career with a company that values people, teamwork, and growth. Apply today and join the team driving the future of reliability.


Safety-Sensitive Position Notice:
This position is designated as safety sensitive. Employment is contingent upon the successful completion of all required pre-employment screenings, which may include a background check, drug and alcohol screening, and any other evaluations required by law or company policy.

Know Your Rights: Workplace Discrimination is Illegal – (click for more information)

Equal Opportunity Employer/Disability/Veterans

RelaDyne, and its affiliates, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status as a qualified individual with disability, or any other protected class status.

Top Skills

Erp Systems
Excel
MS Office
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The Company
HQ: Cincinnati, OH
675 Employees
Year Founded: 2010

What We Do

RelaDyne, headquartered in Cincinnati, OH, combines many years of expertise with our valued associates to serve more than 10,000 clients in the automotive, commercial and industrial industries. We strive to deliver valuable, dependable service and effective solutions as a trusted partner to our customers.

Our core business, focused on lubrication excellence, is accomplished through offering unmatched products and services in which we improve the reliability and efficiency of our customer’s equipment for increased profitability of their business. Through an understanding of each customer’s specific needs, our team of dedicated associates becomes a valued extension of their operations.

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