Zillow Home Loans is seeking a dynamic Senior Business Operations Manager to drive execution of strategic initiatives and operational excellence across our mortgage business. This is a high-impact role for a self-starter who thrives working cross-functionally and is passionate about shaping the future of home lending.
Responsibilities
Collaborate closely with Fulfillment, Product, Engineering, and Data teams to execute strategic initiatives that move the business forward.
Lead the launch of innovative loan products, from ideation through go-to-market execution, ensuring seamless integration across teams.
Develop and implement new cross-functional processes that drive measurable improvements in key performance indicators (KPIs), optimizing efficiency and customer experience.
Analyze complex data sets to identify opportunities, inform decision-making, and measure the impact of initiatives.
Present solutions, recommendations, and results to senior leadership, influencing direction and driving alignment across the organization.
Minimum 8 years of mortgage industry experience spanning multiple disciplines (e.g., operations, product, underwriting, sales, or technology).
Demonstrated ability to excel in a variety of mortgage functions, with a deep understanding of the end-to-end loan lifecycle.
Proven track record of taking ideas from concept to execution, independently building solutions that deliver business value.
Self-motivated and proactive; you anticipate needs, identify opportunities, and act without waiting for direction.
Strong analytical skills with the ability to create, interpret, and present data-driven insights.
Exceptional communication and collaboration skills, with experience influencing stakeholders at all levels.
Experience working with Salesforce, Encompass, and Blend
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
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What We Do
Join our mission to give the people power to unlock life’s next chapter.
Our homes are the heartbeat of our lives, and we believe that finding a home shouldn’t be so hard in today’s always-on world. That’s why we’re reimagining the traditional rules of real estate to make it easier than ever to move from one home to the next.
Our journey began nearly 15 years ago with a handful of employees and one big idea: to make it radically easier for people to move. We began by helping people understand and track their homes with the Zestimate, our proprietary algorithm, and then with advanced technology and valuable connections with real estate professionals. Today, Zillow has become a household name. People are more likely to search for “Zillow” than “real estate,” and our name is often used as a verb.
While other industries have ushered in a new era of convenience, the time for seamless and convenient real estate experience is now. This is our next chapter as a company.
We’re looking for smart, passionate adventurers to join us as we reimagine the real estate transaction and change the way people buy, sell, rent and finance their homes.
