Instawork’s vision is to create economic opportunities for local businesses and skilled hourly workers in communities around the world. With an AI-first approach, we’re supercharging the leading online labor marketplace and looking for exceptional talent to help us build the future of hourly work. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and more, we want you to help us continue to scale quickly and make an even greater impact.
We’re looking for a Business Operations Manager who can act as an internal founder—owning bold ideas end-to-end and driving them from strategy to execution. This role is for someone who thrives in ambiguity, sees opportunities where others see gaps, and isn’t afraid to get their hands dirty building something from scratch. This is a high-visibility, high-leverage role: you’ll work directly with senior leadership, and your projects will directly shape Instawork’s trajectory.
Who You Are:
- 5+ years of experience in high-impact, fast-paced environments (business operations, strategy & ops, consulting, investment banking, venture building, or startup leadership).
- Demonstrated ability to take initiatives from 0→1, including setting strategy, validating demand, and executing all the details to make it real.
- Strong analytical toolkit (Excel/Sheets, SQL, BI tools) and the curiosity to dig into data until you uncover the “why.”
- Exceptional communication and influence skills; able to inspire executives and frontline teams alike.
- Entrepreneurial mindset: scrappy, resourceful, comfortable with uncertainty, and biased toward action.
- A true generalist “athlete”—equally at home building strategy decks, debugging a workflow automation, or interviewing customers.
What You’ll Do:
- Incubate new businesses and initiatives: Act like the founder of your own startup inside Instawork—identifying opportunities, testing them quickly, and scaling the winners.
- Operate across all levels: One day you’re building a model in SQL, the next you’re pitching a new growth play to executives, the next you’re sitting with users to understand their needs.
- Build and scale operating systems: Design the metrics, cadences, and workflows that keep the company aligned and executing effectively.
- Drive cross-functional execution: Rally product, sales, marketing, and ops to deliver ambitious goals, ensuring strategy translates into day-to-day progress.
- Be a force multiplier: Bring clarity, energy, and speed to the highest-priority challenges facing the company.
For IL-Based Applicants:
- The base salary for this position is $130,000 to $160,000
- This position is eligible for equity in the form of stock options
- This position is eligible for Instawork benefits, including:
- A variety of medical, dental, and vision plans with coverage beginning on the date of hire
- Flexible paid time off
- At least 8 paid company holidays annually
- Phone stipend
- Commuter stipend
- Supplemental pay on qualified leaves
- Employee health savings accounts (HSA) contribution
- Flexible spending plans
- 401K plan
- Perkspot - discount program through Lumity
#LI-Onsite
Our Values
Empathy, Trust & Candor
We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.Bias for Action
We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!Always Be Learning
We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.Act Like an Owner
We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.
About Instawork
Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started!
Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.
Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.
Ready to make an impact? Learn more at www.instawork.com/about.
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Top Skills
What the Team is Saying
What We Do
Our digital marketplace connects thousands of businesses and more than six million workers, actively working to help bridge the labor demand/supply gap. Instawork helps businesses in food & beverage, hospitality, and warehouse/logistics industries fill temporary and permanent roles in more than 40 U.S. markets.
We have been fortunate to be funded by world-class investors in Silicon Valley including: Benchmark (Bill Gurley), Y Combinator, Spark Capital, Google Ventures, Greylock Capital, Four Rivers Group, Craft Ventures, and many more. Leveraging our accelerated growth, we will continue to expand throughout the U.S. and globally in order to revolutionize the labor market.
Instawork recently raised $60 million in Series D financing, bringing a total funding to over $160 million. The new funding round allows Instawork to accelerate investment in its AI-powered mobile app and platform that connects over 6 million skilled hourly workers with tens of thousands of businesses.
Our values help us craft impactful products and be extraordinary colleagues to each other:
Empathy, Trust, and Candor
Being empathetic helps build trust in our community and company, and fosters successful decision-making.
Always Be Learning
We learn eagerly, from different teams within and outside the company. Respectful debate makes our company stronger.
Act Like an Owner
We have a strong ownership mentality. Every person on the team has the potential to make a huge impact.
Bias for Action
We practice high-velocity decision-making, despite encountering ambiguity frequently.
Why Work With Us
Our team is composed of talented individuals who are passionate about our mission, continuously learning from one another and encouraging each other to achieve their full potential. We believe that failure is not a setback, but an opportunity to learn and apply those lessons toward future growth. We also make sure to have some fun along the way.
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Instawork Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We ask that all employees near a hub location come into the office Mondays, Tuesdays, and Thursdays.
