Lithic creates card issuing and payment infrastructure for technology companies that just works. We help some of the world’s fastest-growing digital banks, fintech companies, and software companies process billions in transactions annually.
Lithic is hiring a Business Operations Manager to execute on projects and plans that optimize and improve how we operate, lead and manage new initiatives, and empower our team to work better, faster, and more thoughtfully. You’ll wear multiple hats and drive impactful projects across the company. We encourage you to apply even if you don’t meet every requirement listed below!
What You’ll Do:
- Work cross-functionally to execute on high-impact projects and implement new processes that directly impact our ability to scale our operations.
- Drive implementation of short- and long-term efforts that directly impact growth and scale
- Solve complex business challenges crossing multiple teams & functions
- Identify opportunities to iterate, optimize, and automate our operations
- Define and build new processes that support all areas of the company
- Use data & analytics to analyze products and processes and measure progress towards our goals
What You Bring:
- Demonstrated experience in an operations function or fintech, startup, or consulting environment
- A “get things done” mentality; you can dissect problems, seek information, identify solutions, corral resources, and deliver results with a high degree of autonomy
- A demonstrated history of being a team player with a desire to jump in and be “hands on” as needed.
- Analytical skills; proficiency in SQL and Excel
- Sound judgment and decision making. Comfort with ambiguity.
- An ability to quickly learn complex and technical concepts
- Superior communication skills - ability to prioritize and efficiently and transparently communicate goals and results at a team, executive, and company level. Strong writing, communication, and presentation skills.
Salary: $120,000 - $150,000
- Health, vision, and dental insurance
- Unlimited PTO
- 401(k) match
- Life Insurance and AD&D policy
- 3% cashback on all Privacy purchases
- 12-weeks fully paid parental leave
- Work From Anywhere: work from anywhere in the world 4-weeks each year
We believe in-person collaboration boosts creativity, communication, and agility, which are key to our growth. Employees in the NYC area are asked to work from our SoHo office three days a week - Tuesdays and Thursdays are core in-office days - the third is flexible.
In-office employees receive:
- $50/month towards your commute
- Free lunch every Tuesday and Thursday
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What We Do
Before Lithic, we started Privacy.com in 2014 to build the safest and easiest way for consumers to pay online. We worked with a legacy issuer processor and it took us over a year to launch our card program. Even after we were up and running, scaling and ongoing maintenance were a pain—batch processing delays, scheduled downtime windows, and black-box systems we couldn't debug.
From this experience, we learned firsthand that the financial services supply chain is broken—in the United States, the industry is still dominated by 30-year-old companies that run on mainframes.
So we built Lithic, the issuing and processing infrastructure we always wanted, with developer-friendly, modern, well-documented APIs, insanely fast speed-to-market, and flawless reconciliation—purpose built to give card issuers extremely high levels of observability, control, and flexibility over their card programs. We own the entire technical stack: direct connections to Visa, Mastercard, and Amex, our own authorization engine delivering sub-100ms responses, an immutable ledger system, and real-time webhooks for every transaction event.
Today, we power card programs for 100+ innovative companies including Mercury and Privacy.com—maintaining 99.99+% uptime without maintenance windows while processing billions in payment volume. And we're just getting started.
Lithic currently has 150+ employees in 26 states and 6 countries, with an HQ in NYC, backed by Bessemer, Index, and Stripes.
Why Work With Us
Our team is at the center of everything we do. But we know that work isn't everything, we value flexibility and quality benefits. We strive to be a place where you know your ideas are always heard, you and your teammates learn from each other and make each other better, and you know your work is impacting users and the industry at large.
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