Business Operations Manager

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org.

The Classy from GoFundMe team is searching for a highly professional and analytical Business Operations Manager to lead our Sales Operations and Post-Sales Operations teams. This individual will tackle complex challenges with scalable, growth-oriented solutions. We are in search of someone with strong leadership capabilities, an analytical mindset, and the ability to work effectively with stakeholders across all levels.

As Classy from GoFundMe supports thousands of nonprofit organizations in their online fundraising endeavors and aims to extend its services to thousands more, this role within our team is pivotal in fulfilling our mission to mobilize and empower the world for good.

The Job…

• Manage the Sales and Post-Sales Operations functions, ensuring the Sales and CX teams are equipped with tools, processes, and insights to drive growth and efficiency.
• Monitor key sales metrics and performance indicators, providing actionable insights to leadership.
• Work closely with the Sales team to optimize Salesforce usage and other sales technologies.
• Develop and implement strategies to streamline the sales process, from lead generation to deal closure.
• Coordinate with customer experience and account management teams to maintain high customer satisfaction and retention rates while driving customer growth and expansion.
• Foster a collaborative and performance-driven team culture.
• Analyze and interpret data to identify trends, challenges, and opportunities for improvement across sales, partner, and post-sales operations. Provide regular reports and insights to leadership to inform strategic decisions.

You…

• Bachelor’s degree in Business, Operations, or related field
• 8+ years of experience in operations, with a focus on sales, partner, or post-sales operations, preferably within a technology or subscription-based company
• Proven experience using Salesforce to manage and optimize sales processes
• Strong analytical skills and experience working with data to drive decision-making
• Excellent communication skills, both written and verbal, with the ability to work effectively with leadership and cross-functional teams
• Demonstrated leadership experience, with the ability to manage and develop a team.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $125,000 - $170,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training.  Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at [email protected]

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.