Business Operations Manager

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At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
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JOB SUMMARY

Serve as the central hub and primary liaison for all Marine sub-departments, ensuring seamless coordination between Nautical, Safety, Newbuild, Itinerary, and the general running of the Marine department. Drive departmental efficiency by developing data visualizations, optimizing meeting workflows, providing transparent oversight of budgets and CAPEX, and governing departmental documentation. The Manager Marine will actively leverage Artificial Intelligence (AI) and modern productivity technologies to continuously enhance the overall output and operational efficiency of the team.

POSITION RESPONSIBILITIES

• Act as the primary liaison connecting and coordinating activities across all Marine sub-departments (Nautical, Safety, Newbuild, Itinerary) and the general running of the Marine operations.
• Develop, maintain, and oversee all visualization needs for the department to ensure clear tracking of metrics, project statuses, and operational data.
• Organize day-to-day departmental meetings, process the resulting information, and convert discussions into clear, trackable, and actionable items for respective team members.
• Facilitate comprehensive visibility of all departmental budgets and CAPEX, assisting team members with their accounts to ensure the utmost transparency regarding financial expenditures.
• Govern the departmental filing system, taking full charge of the organization, upkeep, and accessibility of all records and documentation.
• Actively explore, implement, and utilize Artificial Intelligence (AI) and new productivity technologies to continuously enhance the overall efficiency and output of the Marine department.
• Provide hands-on support and assistance as directed in all projects involving the Marine department.
• Perform other job-related functions as assigned.

QUALIFICATIONS

DEGREE TYPE: Bachelor's Degree

FIELD(S) OF STUDY: Finance, Business Admin

EXPERIENCE

• At least 4 years of experience in coordinating cross-functional operations, project management, budget tracking, executive-level reporting, and administrative support, with proficiency in data visualization, document management, and process improvement.

COMPETENCIES & SKILLS

• Must have demonstrated leadership ability and good interpersonal skills to effectively deal with internal and external contacts. 
• Knowledge of tech systems and finances, as well as any training in productivity and organizational tools.
• Must be able to travel (domestic and international) onboard ships as needed.

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.