Business Operations Manager II

Job Description
Chase Auto is a leading provider of auto financing with a portfolio of more than $80 billion in assets and relationships with 75% of U.S. franchised automotive dealers. The business is part of the JPMorgan Chase franchise and serves auto dealers, consumers, and vehicle manufacturers. It offers a range of products and services to meet the financial needs of its clients from retail lending, captive financing, and floorplan products to cash management, private banking, and payment processing.
As a Business Operations Manager II in auto finance, you will lead a cross-functional team across sites including the Philippines. If you are intellectually curious and have a passion for driving solutions across organizational boundaries, you may be a fit for our team.
Job responsibilities

• Lead a team of 10-13 funders in our Plano, TX funding site, ensuring monthly objectives are met across the team
• Manage strategy across sites, ensuring consistency in how we manage the multiple funding queues and driving messaging to our sales and credit partners
• Manage one or more private label strategic relationships to include performance management of your specific portfolio, ensuring service levels and other metrics are met across the portfolio(s)
• Ensure collaboration across sites in order to meet performance goals around Quality Analysis and Control teams
• Maintain open communication and work with other areas of the business (Reserve, Administration, Servicing, Collections, etc) as needed

Required qualifications, capabilities, and skills

• Automotive business and industry knowledge
• Strong verbal and written communication skills
• Working knowledge of Microsoft Office Products specifically Excel and PowerPoint
• Analytical and problem-solving skills
• Ability to partner with Internal and external clients and or contacts
• Strong partnership and team building skills
• Excellent organizational skills
• Demonstrate proactive approach towards problem solving
• Proven ability to work within tight deadlines and in a demanding environment with attention to detail

Preferred qualifications, capabilities, and skills

• Proven ability to lead a team
• Experience with ACAPS, CALS, and Caddie auto finance systems

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.