Business Operations Manager I

The Business Operations Manager 1 will serve as an operational enabler for Account Executives and Partner Account Managers. This role will focus on driving excellence in account planning, providing timely market and competitor insights, supporting strategic deals through business case development, and enabling impactful leadership account reviews. This position is part of the Sales Operations Center of Excellence (COE) and is critical to shaping and accelerating go-to-market success across our key accounts and partner ecosystem.

Key Responsibilities:

• Account Planning Support:
• Partner with AEs and PAMs to structure, drive, and maintain effective account plans.
• Design, deploy, and coach AEs/ PAMs on best-in-class account planning methodologies tailored to enterprise and strategic customer.
• Ensure alignment with broader regional and global sales priorities.
• Market & Competitor Research:
• Provide tailored customer insights, competitor analysis, and market trends to enable sellers to engage strategically with clients.
• Curate intelligence to support value positioning, differentiation, and account-specific strategies.
• Deal Support & Sales Enablement:
• Collaborate with sales teams to co-develop win themes, client-facing pitch decks, and strategic messaging.
• Support development of business cases and ROI models to articulate value and strengthen proposals.
• Coordinate cross-functional inputs for large, complex, or strategic pursuits.
• Leadership Account Reviews:
• Coordinate and prepare materials for executive-level account reviews.
• Ensure alignment between sales strategy, progress tracking, and leadership expectations.
• Help identify and escalate risks, dependencies, or strategic opportunities.
• Trainings and Sharing Best Practices:
• Develop templates, toolkits, and training programs to build account planning capability across the sales organization.
• Share best practices and success stories across the organization to drive scalable impact.

Qualifications & Experience:

• Bachelor’s degree in Business, Economics, Marketing or related field; MBA is a plus.
• 7+ years of experience in Sales Operations, Strategic Planning, Business Analysis, or a related function.
• Experience supporting enterprise sales teams and/or partner organizations.
• Strong understanding of B2B sales cycles, account planning, and sales methodologies (e.g., Value-Based Selling, MEDDPICC, Challenger).
• Exceptional communication, storytelling, and stakeholder management skills.
• Proficient in Salesforce, MS PowerPoint, Excel, and data visualization tools (e.g., Tableau, Power BI).
• Self-starter with a bias for action, curiosity, and a passion for making an impact.

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.