Business Operations Manager (Human Services Supervisor 2)

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The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Are you a visionary leader who excels in fostering equity and inclusion? Would you like to be a part of a team that is supporting and serving Oregonians? If your answer is yes, we invite you to explore the Human Services Supervisor 2 position where your leadership skills may inspire and empower others.

The Self-Sufficiency Program (SSP) is the delivery mechanism across the state for self-sufficiency services. Approximately 1,900 staff and managers work in the field. Self-Sufficiency staff are directly responsible for the determination of initial and ongoing eligibility for a biennial program budget of over $3 billion. While this position has a primary focus on Self Sufficiency Programs, it may also have responsibilities across programs such as Child Welfare, Oregon Eligibility Partnership, and Aging and People with Disabilities or Vocational Rehabilitation.

Summary of Duties

The Branch Operations Manager will:

Provide leadership and perform administrative functions to carry out objectives and goals of the department, and to implement the department's vision using local community resources and department staff and programs.

The position works in partnership with the community to develop and create services to meet the needs of families and individuals unique to the community.

The Branch Operation Manager is responsible for the daily function of the branch office including management of Business Operation Specialist; Engagement Specialist; Benefit and Eligibility Specialist and Community Partnership Coordinator.

The position manages and directs branch cross-functional teams, local programs and community collaboration efforts by assigning work procedures consistent with the department's policies, recommending revisions to department policies and procedures, establishing work schedules, and monitoring work performed by office staff to meet agreed upon goals, objectives and targets. Page 2 of 10 ODHS 0105 (Rev 01/2025) ODHS 0105 (Rev 01/2025) Page 3 of 10 In collaboration with management partners, both public and private, the position helps design, implement, evaluate and modify programs and services legislated by federal, state and local governments.

The position actively seeks to achieve the ODHS goals of integrity, stewardship, responsibility, respect, service equity, innovation and professionalism. The position actively seeks to provide culturally appropriate services where individuals are treated respectfully, compassionately and effectively in a manner that recognizes, affirms and values the worth of children, individuals, families and communities, protecting and preserving the dignity of each. This includes: culture, language, national origin, class, race, age ethnic background, disability, stage of development, religion, gender, sexual orientation and other differences/diversity factors.

Minimum Qualifications

• Four Years of lead work, supervision, or progressively related experience;

OR

• One year of related experience and a bachelor’s degree in a related field.

Essential Attributes

We are looking for candidates with:

• Experience managing relationships effectively, including communication, conflict resolution, teamwork, and leadership.
• Experience using critical thinking skills to make quick decisions under pressure and time sensitive situations.
• Pro-active visionary experience in driving change management within a fast- paced environment.
• Experience promoting a culture of equitable treatment, belonging, and commitment to ODHS’ mission to actively foster an anti-racist workplace.
• Experience using trauma-informed de-escalation tactics in response to time sensitive or tense situations to guide peaceful resolutions to disputes or perceived disputes.
• Experience taking in large amounts of information, managing multiple initiatives, and meeting deadlines consistently to achieve desired outcomes. 

Attention all candidates!

Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.

• Cover Letter is REQUIRED.  If you do not attach one, you will not move on in the recruitment process. Please address how you meet the minimum qualifications and the essential attributes listed above.
• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. If applicable, please clearly indicate if a degree has been completed when providing education history.  Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Working Conditions

• Works in an integrated office environment where diverse programs, partners and staff create the work team.
• At times, you will be traveling and working in other parts of District 9.
• Daily phone and office contact with customers, including angry, upset, hostile or drug affected individuals.
• High stress environment due to a high-volume workload with short timeframes. Irregular work hours with some evening and weekend work is expected (i.e. work a professional work week).
• Required to be accessible for emergency contact 24/7, possibly carrying an electronic device for immediate access.
• The usual work hours will be in-office from 8 AM to 5 PM. However, when in the interest of operational needs, the starting and stopping times for a particular 8-hour day may be adjusted.
• Requires a valid driver's license or other acceptable method of transportation for routine travel.
• Most travel will be local, but may include travel across the state, often to Salem. May involve occasional overnight stay away from local area.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• Requires a valid driver's license or other acceptable method of transportation for routine travel and an acceptable driving record.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ and Oregon National Guard preference:

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

• This position is management services and is not represented by a union. 
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Amy Acree. If you contact the recruiter, please include the job requisition number.
• Email: [email protected]