About Paxos
Today’s financial infrastructure is archaic, expensive, inefficient and risky — supporting a system that leaves out more people than it lets in. So we’re rebuilding it.
We’re on a mission to open the world’s financial system to everyone by enabling the instant movement of any asset, any time, in a trustworthy way. For over a decade, we’ve built blockchain infrastructure that tokenizes, custodies, trades and settles assets for the world’s leading financial institutions, like Mastercard, Visa, Robinhood, and PayPal.
About the team
Business Operations at Paxos will be a small, high-impact team that works directly with leadership on the company’s most important priorities to drive and enable growth of the business. As the first hire in BizOps Finland/EU, you will help define the role of the function. BizOps will partner with teams across the business to lead mission critical, cross-functional efforts, deliver objective analysis and insights, and incubate new roles or functions as the business scales. You may dig into winning new market segments, design new business systems and processes to scale Paxos, help us build and launch new products, or unlock new revenue opportunities. Whatever it is, we work on what will move the needle most for Paxos. The focus is on results, not activity, and to have fun doing it. If you like hard problems, are analytical, and are an amazing teammate, we want to hear from you. You will be setting the tone for how Paxos solves ambiguous hard problems.
What you'll do
- Partner with senior leaders to define strategy or execute against important trajectory-bending initiatives such as new product launches, market entry, or strategic partnerships.
- Help identify and implement new opportunities that grow and increase the efficiency of the business.
- Lead analytical deep dives on growth drivers, unit economics, and customer behavior to guide decision-making.
- Diagnose bottlenecks in operations (e.g. onboarding, support, etc) and design scalable solutions.
- Act as a “go-to” problem solver for unstructured, high-priority questions. Perform the analyses and research that help us make the right decisions for Paxos.
- Partner with Compliance, Legal, and Product teams to design, document, and implement new business processes that are efficient, scalable, and 'compliant-by-design'.
- Support with operating cadences such as OKRs, business reviews, and quarterly planning.
- Incubate and help run new teams as business needs scales.
- Over time, recruit and mentor additional team members to scale the function.
For the customer-facing part of the role you will
- Develop a deep understanding of your clients' business objectives and strategic goals, proactively identifying how Paxos’s products can help them achieve success.
- Act as the "voice of the customer" internally, gathering and synthesizing client feedback to inform the Product, Engineering, and Legal teams of regional needs and opportunities.
- Identify and drive expansion opportunities (upsell or cross-sell) by aligning new Paxos solutions with the evolving needs of your clients. If you are comfortable with it, drive the upsell or cross-sell initiatives yourself.
- Handle and resolve complex customer escalations, coordinating with internal teams (like Support, Compliance, and Engineering) to ensure timely and effective solutions.
- Monitor customer health and adoption metrics to identify risks proactively and implement mitigation strategies to prevent churn.
About you
We’re looking for someone who is analytical, entrepreneurial, and comfortable operating in ambiguity. You might come from consulting, investing, product/strategy/operations roles at a fast-growing (fin)tech company. You have an understanding or demonstrable experience working within the EU/EEA financial services environment (e.g., payments, fintech, banking, finance).
- You are deeply curious, analytical (you get a kick out of digging deep into data and reading about minutia), and like to think from first principles.
- You act like a business owner, thinking across functions and time horizons. You do whatever it takes to execute on complex projects. You want to win with Paxos and with our customers.
- You have a knack for working well with a wide range of people, whether an engineer, a compliance analyst or a senior client at a Fortune50 financial institution.
- You have an understanding of 'compliance-first' mindset, with an appreciation for the importance of building a business sustainably and in close partnership with Legal and Compliance functions.
- You excel in fast-paced, high-growth environments, with a track record of solving unstructured problems and driving clarity where none exists
- Your analytical skills include very strong Excel competence, optionally you are open to getting your hands dirty with SQL and Python
- You are defaulting to AI, but take pride in your work. You are building agents, vibe-coding apps, and more.
- You are preferably based in Capital Area Finland, possibly in the EU
- You have 4-8 years of work experience
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What We Do
Today’s financial infrastructure is archaic, expensive, inefficient and risky - supporting a system that leaves out more people than it lets in.
So we’re rebuilding it.
Why Work With Us
As a company, we want to have a positive impact on the world and each other. We obsess over the right answers to the right questions. We are relentlessly self-improving. We communicate directly and honestly with each other. And we drive results, even outside our roles.
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