THE AGENCY
The six-time recipient of the award for “Best in Talent Representation and Management,” presented by the Sports Business Journal, CAA Sports represents more than 3,000 of the world's best athletes in such sports as baseball, football, hockey, basketball, and soccer, in addition to coaches, on-air broadcasters, and sports personalities. Beyond traditional athlete representation, CAA Sports provides unique opportunities for clients off the field, in areas including entertainment, licensing, endorsements, speaking, philanthropy, publishing, and video games. CAA Sports also works in the areas of media rights, property sales and sponsorships, brand consulting, venue development and strategic advisory, and executive search, and received the award for “Best in Corporate Consulting” at the 2018 Sports Business Awards, and “Best in Property Consulting, Sales, and Client Service” in 2014, 2016, 2019, 2022, 2024, and 2025.
CAA Sports is a division of leading entertainment and sports agency Creative Artists Agency (CAA). Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, brand management and consumer product licensing, executive search, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. For more information about CAA Sports, visit www.caa.com.
OVERVIEW
In CAA Brand Consulting we have 200+ specialists working with over 35 leading brands. Our vision is to be the strategic partner for brands in helping them solve their biggest challenges. Our services and connectivity in sport and entertainment allow us to identify, develop, activate and measure partnership strategies that build brands and grow business. In London our clients include the likes of Adobe, Salesforce, Google, Nestle, Volvo and Etihad Airways.
There is also a unique culture within CAA; for a global agency it has a small agency feel, with a great sense of teamwork, ambition, empowerment and entrepreneurialism.
THE ROLE
We are seeking a highly organised, proactive, and solutions-oriented Business Operations Manager to join our team in London and support our international Brand Consulting business.
Reporting to the Head of International Operations, this role will play a critical part in driving operational excellence, enhancing business efficiency, and supporting the continued growth of CAA's international footprint. The successful candidate will act as a key operational partner across multiple functions, helping to implement and manage processes that improve resource planning, financial reporting, cross-office collaboration, and organisational effectiveness.
This role requiring strong project management, stakeholder engagement, and administrative skills, provides the opportunity to contribute to strategic initiatives, office culture, and business expansion efforts across international markets.
As the Business Operations Manager you will be expected to:
Support the implementation and continuous improvement of operational processes across the International Business.
Drive efficiencies, consistency, and best practices across teams and markets.
Coordinate operational projects and maintain key process documentation and templates.
Support account and new business resource planning, capacity tracking and utilisation.
Support with financial reporting, revenue tracking, quoting, client budgeting, forecasting and work with Finance and IT to provide accurate and timely business performance analysis.
Facilitate collaboration, information sharing, cross-functional meetings and internal communication across international offices.
Support training and development initiatives, managing and tracking participation.
Support operational planning and execution of new market expansion initiatives – assist with local governance, compliance, and business readiness activities.
Plan and coordinate office social events, team activities, and cultural initiatives to help foster a positive and collaborative environment.
QUALIFICATIONS / REQUIREMENTS
Proven experience in a business operations, operations management, or similar role.
Experience within an agency, consulting, or client-facing environment is desirable.
Demonstrated success in developing, implementing, and managing processes across multiple teams, functions, and markets.
Strong financial acumen, with experience supporting budgeting, forecasting, financial analysis, and performance tracking.
Excellent organisational, project management, communication, stakeholder management, and administrative skills.
Proactive and adaptable, with a continuous improvement mindset and a willingness to identify opportunities to enhance operational effectiveness.
Ability to work collaboratively across diverse teams and manage multiple priorities in a fast-paced environment.
Skills Required
- Proven experience in business operations, operations management, or a similar role
- Experience in an agency, consulting, or client-facing environment
- Experience developing, implementing, and managing processes across multiple teams, functions, and markets
- Experience supporting budgeting, forecasting, financial analysis, and performance tracking
- Strong organizational, project management, communication, stakeholder management, and administrative skills
- Proactive, adaptable, and committed to continuous operational improvement
- Ability to collaborate across diverse teams and manage multiple priorities in a fast-paced environment
Creative Artists Agency Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Creative Artists Agency and has not been reviewed or approved by Creative Artists Agency.
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Healthcare Strength — Healthcare coverage is considered robust, including medical, dental, and vision, with HSA/FSA options available. Feedback suggests this core coverage stands out as a strong element of the package.
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Leave & Time Off Breadth — Time off includes paid holidays, vacation, sick leave, and a late‑December company shutdown. Feedback suggests this shutdown meaningfully boosts practical time away from work.
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Wellbeing & Lifestyle Benefits — Unique industry access—such as screenings, event tickets, and on‑site showcases—adds meaningful lifestyle value. Everyday perks like casual atmosphere, drinks, and parking are also cited as positives.
Creative Artists Agency Insights
What We Do
Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally. For more information, please visit www.caa.com.
