The Role
Drive operational excellence by analyzing business needs, optimizing logistics, enhancing customer experience, and managing projects with internal teams and cargo partners.
Summary Generated by Built In
About the Team
At Trendyol Operations, we optimize systems, enhance efficiency, and harness technology to deliver seamless e-commerce experiences. From robotics to automation, we leverage cutting-edge solutions to meet the needs of millions. We work cross-functionally with teams across the business, turning ambitious goals into reality through data, speed, and teamwork. In a culture that values ownership, impact, and inclusivity, we grow together — as individuals and as a team.
About The Role
In this role, you will drive operational excellence by analyzing business needs, optimizing logistics processes, and enhancing the customer and seller experience. You will work closely with cargo partners, internal teams, and multiple stakeholders to ensure timely delivery of strategic projects. By identifying pain points, implementing preventive solutions, and exploring new market opportunities, you will directly contribute to Trendyol’s growth and long-term logistics vision.
Responsibilities
- Analyzing the needs of business teams and identifying development areas to improve operational processes and customer/seller experience
- Working on and following up on all developments that will be made with cargo companies or that will improve cargo processes in our internal processes.
- Ensuring alignment with all stakeholders and following up on tasks to complete projects in the roadmap on time
- Identify and analyze pain points, root causes and develop preventive actions
- Regular review of operations KPI's and finding improvement areas, taking necessary actions
- Being interested in different departments and disciplines to actively contributing to company strategy and priorities
- Researching countries and potential logistics partners to understand the market needs and identify development areas for Trendyol and partners
- Cooperation with 3PL logistic partners inline with the vision and mission of the company
Expected Qualifications
- Bachelor’s degree from reputable universities (preferably engineering, business administration)
- Minimum 2 years of experience in business, e commerce, fmcg and operations (supply chain, delivery, International logistics) development
- Minimum 2 years of experience in business, e commerce, fmcg and operations (supply chain, delivery, International logistics) project management
- Manage end-to-end delivery operations projects and ensure their follow-up.
- Analyze existing processes, identify improvement opportunities, and plan necessary actions.
- Fluent in English ( both written & verbal)
- Customer and result-oriented approach
- Eager to learn, result-oriented, having analytical thinking and problem-solving skills
- Good team player with strong communication skills
- Able to work within a dynamic and fast-paced environment
- Good command of MS Office applications (especially excel knowledge, BigQuery is a plus)
- This position includes both specialist, senior specialist experience
What We Offer
- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
- Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
- Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
Take the Next Step
If this role excites you, apply today, we look forward to taking the next step with you.
Want to get to know the team better first? Explore our Career Website,LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.
Skills Required
- Bachelor's degree from reputable universities
- Minimum 2 years of experience in business, e-commerce, FMCG, and operations
- Fluent in English
- Good command of MS Office applications
- Analytical thinking and problem-solving skills
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The Company
What We Do
We were founded in 2010 with a dynamic and agile start-up spirit. Since then, we have grown into a decacorn, backed by Alibaba, General Atlantic, Softbank, Princeville Capital, and several sovereign wealth funds. We believe that technology is the driver; e-commerce is the outcome. Thanks to our dedicated team, we are one of the top five e-commerce companies in EMEA and one of the fastest-growing e-commerce companies in the world! We deliver more than 1.5 million packages every day across 27 countries. We offer our 30 million customers a flawless shopping experience. Dreaming big is in our DNA: We're gearing up to be the leading global e-commerce platform. As a dynamic and passionate company, we are constantly growing with Trendyol Tech, one of the top R&D centres; Trendyol Express, the fastest growing delivery network; Dolap, the largest second-hand goods platform; and Trendyol Go, our instant food and grocery delivery service. And we’re not done yet! Now, we are on a journey to expand the positive impact we create to international markets. We opened our first international office in Berlin in May 2022 and Amsterdam followed in October 2022 and may others are on the way.
