Business Operations & CoS Support Associate

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
This role sits at the heart of the EMEA President's Office and offers a unique opportunity to contribute directly to the strategic execution and operational rhythm of the region.
You will report into the Chief of Staff and act as a trusted execution partner to both her and the broader Office team. Your responsibilities will span both administrative tasks (approx. 25%) and business operations activities (approx. 75%). Some tasks will be recurring and structured, while others will be ad hoc and require agility and responsiveness.
We are looking for someone who brings a strong sense of rigor, organization, and reliability, and who can remain composed and focused in a fast-paced, high-pressure environment. You must be able to juggle shifting priorities, manage tight deadlines, and maintain a high standard of delivery and discretion at all times.
Success in this role requires a blend of operational discipline and situational flexibility, along with the ability to collaborate across multiple stakeholders while keeping execution on track.
Key Responsibilities:

• Operational Rhythm & Governance

• Set up core President's Office cadences, including weekly team meetings, leadership team forums, and other recurring operational rhythms in alignment with the Chief Of Staff.

• Maintain and continuously improve key collaboration tools (e.g. SharePoint, OneNote, trackers), ensuring information is organized, accessible, and flows effectively across stakeholders.

• Track actions, milestones, and deadlines across multiple workstreams, proactively escalating blockers to the Chief of Staff to maintain momentum and accountability.

• Act as a project manager, structuring workstreams, defining deliverables, and ensuring cross-functional alignment around timelines and outcomes.

• Serve as an operational enabler, supporting the execution of EMEA-level priorities and reinforcing connection points between central and regional teams.

• Support presentation development, including structuring executive-ready decks and briefing materials when required.

• Collaborate closely with the EA to the President for calendar management and event alignment with strong scrutiny on non-negotiable meetings in the calendar
• Bring structure and clarity to a high-volume, fast-moving environment, identifying gaps, organizing workflows, and helping the team operate with focus and precision.

Strategic Event Execution (Project management)

• Drive planning and coordination of major events: prep meetings cadence, post meeting follow ups... EMEA QBRs, SKO, Knowledge 25, Rise Together, President-led office visits, etc.

• Ensure seamless coordination of logistics, content preparation, stakeholder alignment, and follow-ups

Program Management & Reporting

• Support the Chief of Staff with ad-hoc strategic initiatives and internal communications

• Create and maintain President's Office documents, trackers, and insight dashboards

Qualifications
To be successful in this role you have:
Execution Discipline with a Strategic Lens

• You are structured, analytical, and deadline-driven. You know how to manage projects and programs with both a strategic understanding of the 'why' and a sharp eye for the 'how'. You are comfortable owning complex timelines, juggling milestones, and being uncompromising on accountability.

Proactivity & Ownership

• Once guided, you are able to take full ownership of a topic, break it down into actionable pillars, and establish a robust tracking system. You do not wait to be told what to do : you anticipate needs, flag risks early, and proactively seek clarity when required. You are comfortable operating independently in fast-paced, high-stakes environments.

• You are mindful of the reputation and brand of the executive office. You quickly grasp unspoken norms and understand what to do, and what to avoid, to protect and enhance the image of the office and its leaders.

Office-Ready Mindset

• You understand what it means to work in an executive office : it requires professionalism, agility, confidentiality, and a high bar for quality. You bring ambition, drive, and initiative, but also humility and a service mindset in supporting the broader leadership team.

Ideal Candidate Profile

• 3+ years of experience in business operations, project coordination, executive support, or strategic event planning (ideally within a fast-paced tech or SaaS environment)

• Global company mindset with a clear understanding of the C-level organization

• Positivity, curiosity and eager to learn without loosing the BIG PICTURE

• Highly organized with strong communication skills (both written and verbal)

• Experienced with collaboration tools (SharePoint, OneNote, Excel, PowerPoint, Smartsheet or similar)

• Fluent in English

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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