Business Operations Coordinator

Requisition Number: 2344062
This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week.
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.
The Business Operations Coordinator is responsible for supporting the day to day administrative functions within our medical record retrieval operations. While primarily administrative, this role includes occasional light phone work and requires individuals who are organized, detail oriented, and comfortable working independently in a remote environment.
Because this position handles protected health information (PHI), candidates must have a secure, private workspace and the ability to remain self motivated and productive without direct supervision. Daily responsibilities may vary based on evolving business needs.
This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm local time. It may be necessary, given the business need, to work occasional overtime.
We offer paid on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.
Primary Responsibilities:

• Perform image quality assurance (QA) and ensure accurate delivery of processed files electronically
• Conduct chart investigation to resolve discrepancies and ensure document completeness electronically
• Support ancillary operational tasks that contribute to the success of the business
• Maintain a high standard of accuracy, productivity, and confidentiality
• Contribute to a performance driven environment that provides clear expectations and opportunities for growth

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• Administrative work experience
• Reliable home internet with a strong, stable connection
• A private, distraction free workspace that prevents PHI from being visible to others
• Ability to stay organized, focused, and productive in a remote setting
• Experience in medical record collection
• Background in working with provider groups, health information management, OR claims processing
• Knowledge of the U.S. healthcare system
• Computer skills, including proficiency with Microsoft Excel
• Ability to work any of our full time, 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm local time from Monday - Friday

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.