The Business Operations Coordinator is responsible for reviewing and preparing incoming and outgoing continuing education activity documentation, while maintaining a high level of accuracy and a comprehensive understanding of established mailroom operations. This role primarily receives, sorts, and processes incoming test materials and associated payments (by check or credit card), then prepares and sends outbound certificates and related completion documentation.
Because this work involves sensitive personal information (e.g., date of birth, license numbers, credit card details), this position operates in a controlled clean-room environment; personal cell phones and other personal electronic devices are not permitted while working in the clean room. This is a full-time, on-site position based in St. Louis, MO (Midtown).
What You Will Do:
• Scan, code, proof, and grade received continuing education activity documentation
• Prepare, process, and send outbound certificates and related completion documentation
• Handle sensitive personal information (e.g., date of birth, license numbers, credit card details), including information subject to state reporting requirements
• Update customer records and contact customers to resolve any issues that arise within completion forms
• Ensure accuracy of participant information and data entry
• Analyze trends and report potential issues to immediate supervisor
• Apply professional judgment within well-defined boundaries
• Follow all clean-room protocols, including refraining from personal cell phone or personal electronic device use while working on-site
What You Need To Succeed:
• High school diploma or GED required
• Good time management skills, ability to meet deadlines, and strong organizational skills
• Detail-oriented and highly organized
• Strong communication skills
• Excels at operating in a fast-paced environment
• Ability to learn new software programs quickly and efficiently
• Highly motivated, imaginative self-starter capable of working independently or in a group
• Superior work ethic, professional maturity, and a positive attitude
Skills Required
- Minimum 2 years' experience in an office environment
- High school diploma or GED
- Good time management skills and ability to meet deadlines
- Strong organizational skills; detail-oriented
- Strong communication skills
- Ability to learn new software programs quickly and efficiently
- Ability to excel in a fast-paced environment
- Highly motivated, imaginative self-starter capable of working independently or in a group
- Superior work ethic, professional maturity, and a positive attitude
- Ability to follow clean-room protocols (no personal electronic devices while working)
What We Do
Colibri works with over 5 million professionals and partners to deliver best-in-class professional education for licensing, continuing education, test preparation, and career readiness. We believe quality education is the foundation for success. Our mission is to help professionals achieve more in their careers, which transcends into their day-to-day lives. We do this through products and career training that help professionals become licensed, keep their license and gain the skills necessary to perform at the top of their fields. Whether someone is just starting out or nearing retirement, our companies exist to serve individuals throughout their career so they can achieve personal and professional success.
