Business Operations Consultant

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

As a Business Operations Consultant at Itron, you will help scale a customer-centric, innovative technology organization serving Utilities & Energy clients. You’ll translate strategy into measurable operational plans, strengthen revenue assurance, and build forecasting capabilities that connect demand signals to delivery outcomes. This role partners across Sales, Customer Success, Product, Delivery/Implementation, Finance, and Operations to drive accountable execution and continuous improvement—authentically, collaboratively, and with agility.

Duties and Responsibilities

• Lead business unit operational planning by translating business operations goals into clear, measurable initiatives that improve predictable performance, service quality, and customer delivery in a Utilities & Energy technology environment.

• Own revenue assurance practices across the quote-to-cash / meter-to-cash lifecycle (as applicable), partnering with Finance, Sales Ops, and Delivery to identify leakage, reduce disputes, improve accuracy, and strengthen controls—ensuring accountable performance and predictable processes to meet and or exceed revenue and margin goals.

• Continually improving forecasting models for demand, capacity, and delivery timelines; continuously improve accuracy through data-driven insights, transparent assumptions, and collaborative alignment with stakeholders.

• Connect demand to delivery by building and managing end-to-end processes that align demand signals to delivery capacity enabling agile prioritization and predictable execution.

• Support and maintain operational KPIs and dashboards that measure key performance indicators such as: Revenue, margin, forecast accuracy, executable backlog, coverage to plan, on-time delivery, revenue leakage, etc. to support authentic, accountable decision-making.

• Facilitate cross-functional operating rhythms (Key Products pipeline & delivery reviews, forecast planning and accuracy, backlog schedule management) to ensure collaborative alignment, risk visibility, and timely escalation/resolution.

• Identify process gaps and implement improvements using structured problem-solving (root cause analysis, process mapping, standard work), balancing innovation with practical change management.

• Partner with leaders and frontline teams to design scalable operating models, clarify ownership (RACI), and enable accountability through clear documentation, training, and adoption plans.

• Support business case development for operational investments (tools, automation, process redesign) with ROI analysis and measurable outcomes tied to customer impact and business performance.

• Champion data governance and operational integrity by improving definitions, inputs, and controls across systems ensuring reporting consistency and trusted insights.

Required Skills & Experience

• Bachelor’s degree in Business, Finance, Operations, Analytics, Engineering, or a related field (or equivalent practical experience).

• 5+ years of experience in business operations, strategy & operations, finance operations, sales operations, delivery operations, consulting, or a similar role—preferably within a technology company or Utilities & Energy or regulated industries.

• Revenue assurance expertise (required): demonstrated experience identifying and reducing revenue leakage; improving executable backlog planning; strengthening controls; and partnering cross-functionally across Finance, Product Mgmt, Factory planning, sales and leadership.

• Forecasting experience (required): hands-on ownership of forecasting processes and models (e.g., revenue, margin, capacity, delivery timelines), including variance analysis and continuous improvement of forecast accuracy.

• Demand-to-delivery experience (required): proven ability to connect demand planning (pipeline/orders/customer commitments) to delivery planning (capacity, resourcing, timelines), improving predictability and customer outcomes.

• Strong analytical skills with the ability to synthesize complex data into clear insights and recommendations; advanced Excel/Google Sheets proficiency.

• Experience building dashboards and performance reporting using BI tools (e.g., Power BI, Tableau) and/or strong data skills.

• Comfortable working in global, agile, fast-changing environments with a bias toward action, learning, and iterative improvement.

• Excellent stakeholder management skills: able to communicate authentically, influence without authority, and collaborate across Sales, Finance, Product, and Factory teams.

• Demonstrated ability to manage multiple priorities with accountability, attention to detail, and a focus on measurable outcomes to business goals.

• Strong written and verbal communication skills, including executive-ready storytelling and documentation.

Preferred Skills & Experience

• Experience with Utilities & Energy business processes (e.g., meter-to-cash concepts, grid modernization programs, AMI/MDMS, customer programs, field service operations) in technology, SaaS, or services context and how demand to delivery to revenue are managed to goal.

• MBA or advanced degree; or relevant certifications (e.g., CPA, CMA, PMP, Lean Six Sigma, Certified Revenue Cycle/Assurance, FP&A credentials).

• Experience with enterprise systems such as Salesforce (CRM), Oracle, ServiceNow, MSFT tools, and similar planning and delivery tools.

• Experience improving controls, compliance, and audit readiness in regulated environments; familiarity with governance frameworks and documentation standards.

• Proven success leading change — driving adoption through training, enablement, and transparent communication.

• Experience with automation and process optimization (e.g., workflow automation, data pipelines, integrated reporting) that improves customer experience and operational predictability.

Travel: 0-10%

Benefits Info:
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!

Pay Transparency Info:

Liberty Lake, WA: The base salary is $96,000.00– $175,000.00

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Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [email protected].

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com