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The Role
Consult with broadband and telecom clients to analyze business processes, recommend improvements, lead cross-functional projects, develop presentations and workshops, and manage client relationships while supporting up to 20% travel.
Summary Generated by Built In
JSI invites you to join our team as a Business Operations Consultant on Consulting, Business Advisory Services team in a Remote capacity or near one of our offices where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.
About the Company:
JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With clients nationwide and a powerful presence in markets across the United States, JSI empowers rural and regional broadband providers to expand, evolve, and excel in a rapidly shifting digital world.
JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With clients nationwide and a powerful presence in markets across the United States, JSI empowers rural and regional broadband providers to expand, evolve, and excel in a rapidly shifting digital world.
Position Overview:
The Business Operations Consultant must have strong operational, organizational, and communications skills and a capacity to work with staff of varying levels of operational background and levels of staff and management, including C-Level executives. This position will work directly with clients in various roles and functions pertaining to operational business support projects. This position requires the candidate’s ability to support a travel commitment of up to 20%.
The Business Operations Consultant must have strong operational, organizational, and communications skills and a capacity to work with staff of varying levels of operational background and levels of staff and management, including C-Level executives. This position will work directly with clients in various roles and functions pertaining to operational business support projects. This position requires the candidate’s ability to support a travel commitment of up to 20%.
Responsibilities
- Provide expert advice and guidance to Broadband and Telecommunication clients on business strategy, operations, and organizational development.
- Analyze existing business processes, identify areas for improvement, and recommend innovative solutions.
- Lead and manage cross-functional consulting projects from inception to completion.
- Develop and deliver presentations, reports, and workshops for clients and internal teams.
- Stay up to date with industry trends, market dynamics, and best practices to inform strategic decisions.
- Foster strong relationships with clients, stakeholders, and business partners.
- Actively listen to and comprehend client needs, ensuring that proposed solutions are tailored and relevant to their unique challenges.
- Demonstrate the ability to grasp the overarching strategic vision while meticulously managing and executing the detailed steps required to achieve organizational objectives.
- Maintain a commitment to excellence by consistently striving for optimal results.
- Effectively balance and prioritize multiple concurrent projects, showcasing strong multi-tasking and organizational abilities in a dynamic consulting environment.
- Engage clients in thoughtful dialogue, utilizing well-crafted probing questions to uncover underlying needs and deliver candid, professional feedback that adds value to the client relationship.
- Exhibit versatility as a “Jack of all trades,” confidently drawing upon the expertise of colleagues and specialists within JSI when needed to ensure comprehensive and effective solutions for clients.
Required Qualifications
- At least three - five (3-5) years of experience with Network Operations, Business Operations, Billing Software Systems, and/or Marketing within the Telecommunications Industry.
- At least five (5) years of experience working either for an ISP/Telephone/Electric company or closely with many industry clients.
- Background in establishing organizational policies, processes, and/or procedures.
- Business process analysis skills.
- Ability to actively listen and immediately understand the client’s needs.
- Ability to turn client needs into actionable project initiatives.
- Prior experience working with all levels of staff at companies, including management and C-level executives.
- The innate ability to understand ‘the big picture’ while also recognizing and working through the detailed steps to get there.
- A mentality of never accepting ‘good enough.’
- A developed aptitude to multi-task across multiple concurrent projects.
- The ability to actively engage a client and provide well-executed probing questions to ascertain what is needed while providing the client professional feedback.
- Comfortable at presenting at speaking engagements and conferences.
- Bachelor’s Degree required.
- Previous consulting experience is a plus.
Benefits & Compensation
- Competitive salary + performance-based bonuses.
- Comprehensive benefits package (medical, dental, vision, 401(k)).
- Generous PTO and wellness opportunities.
- Ongoing professional development and educational opportunities.
About
To learn more about JSI, visit us at jsitel.com.
Skills Required
- 3-5 years experience with Network Operations, Business Operations, Billing Software Systems, and/or Marketing within the Telecommunications Industry.
- At least five (5) years of experience working for an ISP/Telephone/Electric company or closely with industry clients.
- Background in establishing organizational policies, processes, and procedures.
- Business process analysis skills.
- Ability to actively listen and immediately understand client needs.
- Ability to turn client needs into actionable project initiatives.
- Prior experience working with all levels of staff, including management and C-level executives.
- Ability to understand the overarching strategic vision while managing detailed implementation steps.
- Developed aptitude to multi-task across multiple concurrent projects.
- Ability to actively engage clients and provide well-executed probing questions and professional feedback.
- Comfortable presenting at speaking engagements and conferences.
- Bachelor's Degree.
- Previous consulting experience.
- Willingness to support travel commitment up to 20%.
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The Company
What We Do
JSI is a full-service consulting firm that provides financial, engineering, management, regulatory, and strategic guidance to independent communications and broadband providers. With over 60 years of experience, the company helps clients modernize networks, secure funding, and achieve sustainable growth. JSI operates as a unified partner, offering end-to-end solutions that empower rural and regional providers to expand their reach and compete effectively in the rapidly evolving digital landscape.
