Business Operations Associate

Are you highly organised and have experience using enterprise AI tools? Then you found the right position for you! 

As a Business Operations Associate in the Business Operations team, you will be responsible understand, analyse and develop recommendations related to the various operational, regulatory and reputational risks that exist within the Global Corporate Banking. You will support a global team on a variety of risk management topics impacting the business. Your projects will involve interacting heavily with GCB Business Operations team members, banking teams, subject matter experts and functional control partners.  Your deliverables will be non-routine, complex, unmapped and offer the ability to approach solutions in a creative manner.

Job Responsibilities

• Ability to independently work, support fast-paced projects, and creatively and pragmatically solve problems
• Conduct end-to-end project management of scoping a project, developing a project execution plan, troubleshooting/escalating issues, and ensuring timely project completion 
• Facilitate interaction and strong connectivity across the GCB Business Operations team, sub-lines of businesses and functional partners, and centralized governance teams
• Build and maintain relationships with banking teams, credit teams, and key partners across the business and supporting functions (e.g., Legal Finance, Compliance, Risk) and geographies
• Perform data analysis to support and drive key initiatives and projects as assigned
• Prepare and deliver presentation materials to be shared with senior management and other relevant stakeholders
• Identify and escalate  operational issues, recommend solutions, and ensure changes are implemented

Required qualifications, capabilities, and skills 

• Ability to work across various levels in the organisation 
• Ability to think critically, develop structure, and solve problems in a pragmatic and balanced way with a solution-oriented mindset
• Organised and able to balance and prioritise multiple deliverables with a strong desire to drive execution
• Positive, collaborative attitude with an ability to inspire others on the team
• Delivers messages effectively through oral and written communication (including PowerPoint presentations)
• Motivated and able to adapt in a fast-paced, dynamic environment; acute attention to detail required
• Analytical skills to assess quantitative and qualitative data, identify operational risk, and draw salient conclusions 
• Demonstrated experience using enterprise AI tools (e.g., LLM Suite, Microsoft Copilot) to accelerate research, drafting, analysis, and automation
• Proficient in Microsoft Word, Excel, PowerPoint PitchPro+ and SharePoint
• Strong client focus and ability to partner with various internal groups and client coverage

Preferred qualifications, capabilities, and skills 

• Ability to balance and prioritise multiple projects, deliverables, and deadlines
• Solutions-oriented with strong ability to analyse opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
• Analytical skills to assess large data sets to develop reporting and to identify operational risk/potential control gaps 
• Independent, comfortable dealing with uncertainty, and self-motivated with an ability to adapt and be flexible in a dynamic team environment
• Positive, team-oriented attitude and with interest in jumping in and helping those around them
• Excellent attention to detail with an innate desire to learn and develop

• Strong interactive personal skills and ability to influence others for positive results