Business Operations and Strategy Manager, Client Services

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

As a manager in the Business Operations & Strategy team, you will play an important role in driving the strategy and supporting day-to-day operations of the CEMEA Client Services (CS) organization.  A significant focus for this role will be data analysis & reporting that will be used by the CEMEA Leadership Team to help inform decisions and run the business and supporting key initiatives to improve CS performance.  Although this is not a client-facing role, this person will work directly with client-facing teams on various projects, communications, and other initiatives.  This is an individual contributor role, but may be responsible for leading project teams.

The role is a direct report to Head of CEMEA CS Business Operations and Strategy, in the CEMEA Client Services team and will be based in Dubai.

Responsibilities

• Drive monthly and quarterly business reporting, delivering clear insights, data points, and materials to support strategic decision‑making.
• Monitor and action OKRs with rigor, identifying variances, trends, risks, and opportunities to enable timely course‑correction.
• Lead business analysis efforts, leveraging data analytics, dashboards, forecasting models, and sales tools to surface meaningful insights.
• Govern, and enhance key performance metrics, dashboards, and reporting frameworks for executive leadership and cross‑functional stakeholders.
• Partner closely with Finance, People Business Partners, Product, and Client Services to support financial oversight, workforce planning, and performance optimization.
• Lead and manage large cross‑functional projects, defining requirements, tracking status, mitigating risks, and ensuring accountability against plan
• Support and drive process improvement initiatives (AI and Automation driven) and operational excellence efforts across the CEMEA CS organization
• Develop and deliver executive‑level presentations and regional communications for internal and external partners
• Support annual planning cycles and coordinate internal resources to ensure flawless project and initiative execution

Key Competencies

• Focused on delivery of results through effective planning and solid organizational skills including attention to detail and multi-tasking skills
• Excellent collaboration skills, able to influence without authority and work effectively in a matrix organization
• Well-developed interpersonal skills, strong verbal, and written communication skills with ability to clearly communicate compelling messages to key stakeholders
• High self-motivation and ability to work under minimal supervision.  Able to proactively identify areas of improvement and develop plans to address

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

• Bachelor’s Degree with extensive experience in business analysis, strategic planning, program / project management, and data analysis, Advanced Degree preferred
• 7+ years of relevant experience (or 5+ years with an Advanced Degree) in software, financial services, information services, or consulting. International experience and exposure to matrixed organizations preferable
• Strong analytical and problem solving skills with hands on experience using data analytics tools such as Power BI, Tableau, MicroStrategy, or open source platforms.
• High proficiency in MS Office applications, including Excel, PowerPoint, Word, Outlook, Visio, SharePoint, and Power Automate
• Demonstrated ability to lead complex, cross functional projects across global or matrixed organizations
• Excellent verbal, written, presentation, and interpersonal communication skills, with proven ability to influence stakeholders at all levels
• Strong organizational, time management, and prioritization skills, with a track record of delivering under tight deadlines and managing competing priorities

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.