The Business Operations Specialist position within Ecolab’s Food Retail Services team is crucial in providing day-to-day business support for our Corporate Accounts, Field Sales, and Customers. The person in this role will be instrumental in maintaining smooth communication and operations. The responsibilities of this role include engaging in daily activities that assist the sales team in creating and maintaining customer accounts, ensuring accurate billing alignments and pricing, and identifying and improving gaps in our overall customer data integrity. This role is all about helping Sales maintain solid working relationships with existing customers and supporting the onboarding of new customers in a positive and timely manner.
What’s in it For You
- Supportive, team-oriented atmosphere that values your abilities.
- Ability to network with high level customer stakeholders across the quick service and food retail industries.
- Comprehensive benefits package and competitive wages.
- An opportunity to be part of a Fortune 500 company dedicated to a cleaner, safer, healthier world.
What You Will Do
- Provide support for Sales Team members to reduce the non-sales efforts, including clearing billing issues and other administrative work.
- Ensure installations sales support activities that have been requested happen complete and on time, interfacing with the installation team, the FRS Field Team, other Divisional Field Teams and Supply Chain.
- Provide technical expertise for customers on installations and products.
- Develop tools to show performance and demonstrate improvements realized through improved processes.
- Conduct regular and ad-hoc data requests and reporting
- Work cross functionally with other Ecolab divisions to support the customer
Position Details
- This is a Hybrid role in Greensboro, NC
Minimum Qualifications
- High School Diploma
- 1-3 years of experience; prior food retail service industry experience preferred
- Strong organization skills
- Strong verbal and written communication skills
- Strong attention to detail
- Strong analytical and organizational skills
- Experience with Microsoft Office Suite
- Immigration Sponsorship not available for this position
Ecolab is committed to providing reasonable accommodation to qualified individuals with a disability.
Preferred Qualifications
- Associate’s Degree or Bachelor’s Degree
- SAP Experience
- PowerBI Experience
About Food Retail Services (FRS)
From locally owned businesses to large, well-known brands, our Food Retail Services team delivers cleaner, safer stores to a wide range of grocery and retail customers spanning over 55 countries. Operating under the Ecolab and Chemstar brands, we provide a combination of innovative products, food safety and compliance audits, and digital solutions. We are an integral part of our customers’ food safety programs at both the corporate and store level, driving insights and delivering maximum food safety protection.
Annual or Hourly Compensation Range
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
Top Skills
What We Do
A trusted partner at nearly three million customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $12 billion and more than 44,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world. For more Ecolab news and information, visit www.ecolab.com, or follow us on twitter.com/ecolab, facebook.com/ecolab or instagram.com/ecolab_inc.
