Business Operations Analyst

Join our dynamic Business Operations Support (BizOps) team, as a Business Operations Analyst!  You’ll be at the heart of delivering seamless operational excellence and outstanding customer support. In this role, you’ll collaborate closely with cross-functional teams, including System Operations and Implementation, to uphold and enhance the services we provide to our clients. As a key player with expertise in both the finance domain (70%) and technical aspects (30%), you’ll ensure that our solutions not only meet but exceed service level agreements through proactive monitoring, incident management, and data-driven workflows.

This role sits at the intersection of market finance and technology, requiring a strong process oriented mindset with familiarity on market finance concepts to support risk analytics, to ensure flawless execution of workflows reporting generation and delivery . It demands technical curiosity, good to strong troubleshooting skills, and ownership to deliver operational excellence for our SaaS clients in a dynamic, fast-paced environment.

What You'll Do:

• Define, design and implement standard operating procedures to run business operations on behalf of Numerix SaaS clients. 
• Perform daily monitoring activities and verification of reports for market and counterparty credit risk analytics including MTM, Greeks, PFE, CVA, FVA, VaR etc. for front and middle office users. 
• Perform daily monitoring alerts on the success/failure of daily runs, batch processes and market data feeds. Perform periodic intra-day checks of the health of OneView applications, ancillary systems, processes, data feeds, to ensure operational integrity and fulfilment of SLAs.
• Respond to daily request for operational support activities including trade setup and corporate action. 
• Respond to request for technical support, application issues, feed issues; triage and resolve issues, manage the escalation to value streams. 
• In the capacity of Incident Manager and in accordance with Numerix Incident management policy, manage incidents discovered through automated systems alerts, or reported by clients,
• Manage the release of OneView application releases in pre-production with the coordination of dress rehearsals and parallel runs.
• Lead and coordinate, with clients, the release of OneView applications GA and patch releases in production environments.
• Produce internal and external reports with statistics to measure service via service reviews and management reporting (includes incidents, cases etc.).
• Management of Market data documents. 

What We're Looking for:

• 2+ years’ experience in the Financial Services industry consisting of at least 2 years treasury experience in front or middle office environments. 
• Bachelor’s in finance and IT. 
• Mandatory – Linux & Python.
• Working knowledge of public and OTC Cash and Derivative products. Exposure to multiple Asset Classes (FI, Commodities, Credit, Equities and FX) is a plus. 
• Working knowledge of Market and Credit Risk (Var, XVA , Greeks  etc).
• A solid grasp of market and counterparty credit risk fundamentals. 
• Familiarity with at least one of the following systems (Bloomberg, Calypso, Murex, Misys, Risk Metrics, Calypso, Algorithmics) is a plus. 
• Familiarity Amazon web service. step function etc.
• Ability to prioritize and perform in complex, fast-paced situations. Excellent troubleshooting and communication skills. 
• Ability to multi-task and effectively manage multiple deadlines and deliverables.
• Being able to work and adapt to change in a fast-paced environment.
• Strong attention to detail and willingness to take ownership of issues.
• Basic knowledge of scripting languages including Python and cloud-based hosting solutions (AWS preferred). 

Where You’ll Work:

This is a hybrid role, open to all who reside within a commutable distance from Casablanca, Morocco.  IMPORTANT: The successful candidate must be able and willing to work during USA's Eastern Time Zone (3pm - 11.30pm WET).

An important note on language:

We will only consider CVs written in English. All interviews will be conducted in English, and candidates must demonstrate business fluency in the language.

An important note on salary:

The annual pay range for this position is based on the preferred primary location of the role which is listed above. If you are applying to this role at a location that is not the preferred primary location, please keep in mind the salary range will vary and may fall outside of what is listed. Base pay offered may vary depending on job-related knowledge, skills, and experience.

Also note that unsolicited contact from third-party recruiters or agencies will not be considered at this time. We respectfully request no outreach from agencies.