Business Operations Analyst

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million

merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

We are currently hiring for an experienced Business Operations Analyst in Dublin which is role aligned to Global Partner Payments.

Global Partner Payments (GPP) supports 2,600 partners in 7 countries.  We generate $50M +/- per month in partner payments with a goal of 100% accuracy.  GPP utilizes Varicent software to calculate 1.2 billion records/logic each month.

The Business Ops Analyst will be responsible for defining and performing systems analysis and development tasks to improve workflow and operating efficiency.  To do this the successful candidate will apply contractual compensation obligations to the systems mapping driving accurate payments to 3rd party partners.

• Responsible for on time and accurate monthly payments to our 3rd party partners on a monthly basis.
• Must be able to complete manual and ad hoc adjustments as needed,
• This role requires a keen attention to detail.

Each request to “on board” new partners involves verification of critical information to confirm that the request is legitimate and tied to an active partner.  For example.

• Fully executed contract with signatures and dates of both parties (Elavon and 3rd Party
• Pricing Schedules – critical for compensation system (system) setup
• Primary Key data such as Client Group Entity, which assigns merchant accounts to the partner’s “book of business” and comprises compensation metrics in accordance with the contract terms.
• Formulates proposals for new systems and information needs by analyzing existing systems and procedures and defining recommended technical and procedural improvements. Specific to this role is the ability to analyze manual tasks and consider how to automate the process working with internal technology teams to set up the requirements for the system.
• Analyzes costs of existing operations and estimates cost savings to be achieved by implementing proposed changes; makes recommendations based on analysis.  Costs will be analyzed in terms on manual hours saved, active partners vs. partners terminated or no longer doing business with Elavon.
• Participates in the modification of existing applications or development of new applications. Acts as a liaison and technical resource between management, staff and information systems to define and communicate standards of operational policy, plans, customer service or financial/performance reporting.
• Ensures all documentation and requests comply with established policies and procedures. Provides portfolio reporting to management as needed.  Analysis includes the number of active partners and the revenue attained by Elavon. 
• Writes test plans and performs tests of new systems and modifications to existing systems.
• Develops communication tools to ensure a high level of awareness of policies, plans, procedures or study/project results.
   

Basic Qualifications  - Bachelor’s degree, or equivalent work experience  - Typically five or more years of related experience 

Preferred Skills/Experience  - Thorough knowledge of policies, plans, procedures, products and regulatory requirements for the assigned business unit.

• Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders  -
• Strong understanding of project management and testing methodology and procedures
• Ability to develop test schedules, review testing plans, track test issues and report on test results
• Strong analytical and forecasting skills  - Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to work as part of a project team
• Effective verbal and written presentation and communication skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.