Business Operations Analyst

Job Title: Business Operations Analyst
Team: Operations
Location: Onsite - Sawtelle (Between Santa Monica & West LA)
Employment Type: Full-time, Salary, Exempt
Reports To: Director of Business Operations

About Plug
Plug is the marketplace for used electric vehicles. Consumers get an instant cash offer backed by battery-health data, and dealers across the US bid in real time on that inventory. Former Tesla executives founded Plug in 2023. We’ve facilitated over $150M in EV sales and raised a $20M Series A led by Lightspeed Venture Partners.

Why Plug

• You’ll own a piece of the biggest automotive infrastructure opportunity.

• You’ll work on a platform built exclusively for EVs, with nothing adapted from legacy automotive.

• You’ll be part of an AI-native company. We’re rethinking how work gets done at a fundamental level.

• You’ll work directly with operators who have scaled multi-billion dollar businesses in automotive, EV, and marketplaces.

• You’ll have real ownership, high autonomy, and a direct line to company outcomes.

The Opportunity
You’ll report to the Director of Business Operations and be the go-to person for turning data into decisions. You’ll build and maintain the dashboards and models that track how the business is performing, prepare the analysis and slides that go in front of leadership, and use AI tools, including building your own lightweight agents and automations over time, to enhance your workflow and support broader AI adoption across the organization.

You’ll support the Director of BizOps on cross-functional initiatives and KPI tracking, bringing depth and speed to the numbers.

What You’ll Own

Analytics & Reporting

• Build and maintain BI dashboards (Metabase, Snowflake, or equivalent) covering auction performance, dealer operations, vehicle flow, and pricing.

• Define and track success metrics for BizOps-led initiatives, so leaders always know whether a project is actually working.

• Build clear, exec-ready slides and reports for recurring leadership reviews.

AI & Workflow Automation

• Use AI tools to speed up and automate recurring analysis and reporting work.

• Build lightweight agents or automated pipelines for repeatable requests.

• Bring a builder’s mindset to your own workflow and other teams’ workflows.

Analysis & Business Partnership

• Run deep-dive analyses to explain why a metric moved.

• Translate data into a clear point of view for non-technical stakeholders.

What You’ll Bring

• 2-3 years of experience in business operations, data analytics, strategy and ops, or a similarly analytical role. Marketplace or automotive experience is a plus, not required.

• Hands-on comfort building dashboards in a BI tool (Metabase, Tableau, Power BI, or equivalent).

• Curiosity and hands-on comfort with AI tools for analysis and workflow automation.

• Strong slide-building and communication skills. You can turn a messy dataset into something a VP can read in ten seconds.

• Business acumen: you understand why a metric matters to the business, not just how to compute it.

What You’ll Get

• Build the analytical backbone of a company at the center of the EV transition.

• Ship work quickly and see your analysis drive real decisions, fast.

• Work directly with operators who’ve scaled multi-billion-dollar businesses in automotive, EV, and marketplaces.

• Join a team that values clarity, ownership, and a bias toward action.

Not sure you should apply? Do it.
Research consistently shows that people from underrepresented groups are more likely to talk themselves out of applying if they don’t meet 100% of the listed requirements. You don’t need to check every box. If this role excites you and you bring most of what’s listed under “What You’ll Bring,” we want to hear from you.

Compensation and Benefits
Annual salary: $85,000 to $110,000

Salary ranges come from independent, third-party benchmarking against national compensation data. Where an offer falls within the range depends on relevant experience, specialized skills, training and qualifications, current business needs, and market conditions. We review ranges periodically and may adjust them as the market changes.

Benefits & Perks

• Health, Vision, and Dental insurance

• 401(k) plan

• Equity

• Unlimited PTO

• Daily lunch and dinner stipend, plus a fully stocked kitchen

• Dog-friendly office and on-site EV charging

• 30-day remote work from anywhere policy

• Ongoing opportunities for growth and development

This full-time position is in-person, based in Sawtelle (between Santa Monica and West Los Angeles). We will not provide relocation assistance to successful candidates. We do not offer sponsorship at this time.

Acknowledgments
Plug is an equal opportunity employer. We don’t discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, pregnancy, age, marital status, military or veteran status, physical or mental disability, medical condition, genetic information, or any other characteristic protected by law. Plug will consider qualified applicants with arrest and conviction records in accordance with the Los Angeles Fair Chance Initiative for Hiring and the California Fair Chance Act.