About the Role:
We are looking for a Business Operations Analyst to join our team at Landing! This role will tackle cross-functional, high-impact projects to drive best business practices. Responsibilities include diagnosing root problems across the business, implementing process changes, and working with business leaders to improve our processes.
About the Team:
You’ll join a team of talented individuals that are building a startup to improve the way people live and will be able to make all kinds of things happen without limits.
Our Values:
We look for people who embody our key values: accountability, entrepreneurship, authenticity, and a service-first mindset. We believe these shared attitudes foster the best results not just for our internal teams but also for our members.
What You'll Do:
- Tackle high-impact projects both within and across operations teams
- Partner with cross-functional stakeholders to increase transparency and drive operational excellence across the business
- Diagnose and remedy process inefficiencies across the business
- Drive process and performance improvements across property onboarding, from deal signature to live unit
- Provide accurate and insightful analysis and reporting on operational performance
- Create clear dashboards highlighting team performance against goals for all key metrics
- On board properties to ensure accurate information and seamless operations
Example Projects:
- Installations: How do we build a single install tracker with real-time visibility so all stakeholders operate out of one system of record from deal signing to live unit?
- Field Operations:: How do we deliver exceptional service in subscale markets?
- Corporate Housing: How do we ensure consistent and accurate completion of quality inspection forms across 20 different corporate housing companies?
- Sales: How do we sign more partnerships?
What You Need:
- Demonstrated experience in prioritization of deliverables and tasks and a proven track record of taking ownership, leading data-driven analyses, and influencing results.
- Highly analytical ability, can leverage unorganized data into actionable insights
- Experience in cross-functional business roles
- Super written & verbal communication
- Certification(s) in project management, quality management, agile methodology and/or Six Sigma preferred
- Competitive salary + Stock Options
- Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
- We’ve got you covered with a 401(k) plan and access to ImmediatePay
- Feel relaxed with super generous PTO policy
- Opportunities for upward mobility - we want you to grow with us!
- $750 in Landing Stays
Skills Required
- Demonstrated ability to prioritize deliverables and tasks
- Proven track record of taking ownership and leading data-driven analyses
- Ability to influence results
- Highly analytical ability, including leveraging unorganized data into actionable insights
- Experience in cross-functional business roles
- Excellent written and verbal communication skills
- Certification in project management, quality management, agile methodology, or Six Sigma
What We Do
Landing is reinventing apartment rentals through a membership program that gives members access to flexible leases with no deposits in 200+ markets in our growing network. Our streamlined platform provides access to tens of thousands of furnished apartments across the U.S., and our member benefits allow more flexibility with fewer compromises. Members can book an apartment in minutes entirely through our app (even use a credit card) and be ready to move to a new place in a matter of days. Our goal is to help people explore more, live on their terms, and make sure they feel at home wherever they go.
