Business Operations Analyst – Platform Support

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"Our Business Operations team plays a critical role in supporting our Sales Organization while driving business growth and success. We foster an environment where individuals can gain a deep understanding of our business while advancing their careers. At FICO, you’ll have the opportunity to grow within a company that is committed to developing talent. We’re genuinely excited by the fresh perspectives and innovations that new team members bring to our business. We're looking for top talent to join our world-class team of professionals." - Business Operations - Sr. Manager

What You Will Contribute

• As a Business Operations Analyst, you'll be at the core of our company, contributing to a broad range of projects.

• This role will give you critical insight into the processes that keep our business running smoothly while helping you develop an understanding of our culture and values.

• You’ll gain first-hand experience with the software sales function, learning how to manage people and processes to address the diverse challenges faced by Business Operations.

• This role will be both challenging and rewarding. You'll receive guidance from an experienced team, ensuring you get your career off to a strong start and realize your full potential.

• Business Operations support for the Platform and Optimization sales organization, working collaboratively with members of Sales, Marketing, Finance, Legal, and Product.

• In-depth knowledge of Salesforce systems and Sales processes to solve business problems and uncover opportunities for improvement and efficiency.

• Provide support to the Sales quarterly cadence and sales enablement agenda

• Create, analyze, visualize, and manage reports and data that support the health of our business.

• Identify pipeline trends and insights while promoting accuracy and progression leveraging the MEDDPICC qualification framework as a guide.

• Strategic design of annual goals and performance metrics enabling Sales to achieve corporate targets.

• Contribute to and support our Go to Market strategy and planning process.

• Prepare internal executive level presentations to report on regional performance.

• Conduct special projects at the direction of our Business Operations leadership team.

What We Are Seeking

• A positive attitude with eagerness to execute at levels above and beyond expectations.

• Proven ability to collaborate within a team to solve business problems and earn the respect and trust of others.

• Capability to maintain professionalism and urgency while delivering high levels of performance under pressure in a fast-paced, high-volume, and transformational environment.

• Experience using critical thinking to promote accuracy, identify trends, and recommend business decisions that align with corporate initiatives.

• Excellent verbal and written communication skills, appropriate for diverse audiences at all levels.

• Confidence and proficiency using the Microsoft Office suite to create leadership presentations or briefing documents.

• Advanced Excel user, leveraging advanced formulas, pivot tables, queries, and macros; other cloud-based reporting tools like Salesforce, Tableau, and Snowflake a plus.

• Willingness to learn and continuously improve your skills and knowledge.

• Experience in software sales operations, compensation, or finance.

• Commitment to pursuing a career in business operations.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

• The targeted base pay range for this role is: $70,000 to $110,000 with this range reflecting differences in candidate knowledge, skills and experience.

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Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy