Careel Level Summary
- Requires specialized depth and/or breadth of expertise in own job discipline or field
- Leads others to solve complex problems
- Works independently, with guidance in only the most complex situations
- May provide functional leadership to teams or projects
Critical Competencies
- Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
- Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
- Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
- Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
- Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.
Key Responsibilities
- Prioritizes business and project requirements.
- Defines project purpose and cost/benefit analysis for various initiatives and projects. Enacts project planning and management to balance project resource, timeline, and scope.
- Provides thorough communication internally within the department and externally to the rest of the business.
- Provides functional expertise to one or more business areas.
- Defines and documents process flows. Facilitates testing and quality assurance. Facilitates end user training.
- Helps establish framework for business operations reports for various functional areas.
- Owns and manages all business operations reporting. Runs with business operations and analytics needs as pertaining to: current projects and initiatives, ad hoc information requests, CORE requests, communication plans around projects and initiatives, new data center builds as needed, data center expansions, as needed, business case development for tools and resources.
- Oversees and owns document management initiatives.
Skills
- Administrative Skills
- Analytical Skills
- Client/Customer Service
- Financial Literacy
- Leadership
- People Management
- Project Management
- Strategic Planning
Education & Experience
- Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement
- 8 - 11 years of experience in the field of role required
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What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.
