Business Operations Analyst I

Job Title: Business Operations Analyst I

Team: Operations

Job Location: Remote

Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.

Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals.

At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need.

We are seeking a highly motivated and detail-oriented Business Operations Analyst I to join our team. The ideal candidate will be responsible for analyzing and optimizing business operations to support the company's strategic objectives. This entry-level role offers an excellent opportunity to develop your skills and grow within the Healthtech industry.  

Data Analysis  

• Collect, analyze, and interpret data to identify trends and insights that can inform business decisions and drive operational improvements.  

Process Improvement  

• Assist in identifying and implementing process improvements to enhance efficiency, productivity, and quality across various departments.  

Reporting  

• Generate and maintain regular reports on key business metrics, providing actionable insights to stakeholders and management.  

Project Support  

• Support project management activities, including tracking progress, identifying issues, and ensuring timely completion of project tasks.  

Cross-Functional Collaboration  

• Work closely with cross-functional teams, including finance, sales, marketing, and product development, to support business operations and align on strategic goals.  

Market Research  

• Conduct market research to stay informed about industry trends, competitive landscape, and emerging technologies relevant to the healthtech sector.  

Documentation  

• Maintain comprehensive documentation of processes, procedures, and analysis to ensure transparency and knowledge sharing within the team.  

Compliance  

• Ensure business operations comply with industry regulations and company policies, maintaining high standards of quality and integrity.  

Talent Management

• Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews.

• Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values.
• Provide guidance and mentorship to team members within your department and across diverse functions.
• Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement.

Additional Responsibilities

• Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues. 
• Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable). These visits are essential for team collaboration, strategic planning, and fostering deeper connections across the organization. Travel arrangements will be supported to ensure a seamless experience. 

• Must reside in the Eastern or Central time zone. Must be located in one of the following states: NY, NJ, FL, GA, PA, CT, IL, MD, TN, NC, MI, TX

• Must work Eastern hours 9-6 pm ET

Education

• Bachelor's degree required, degree in STEM is preferred.  

Experience

• 1-3 years of experience in business operations or data analysis.   
• Experience in the healthcare or technology industry is a plus.   
• Experience within the STEM field is required  

Certifications:

• Six Sigma Yellow Belt certification preferred. Must be willing to complete certification within first 180 days of employment.  

Knowledge

• Basic understanding of healthcare industry standards and regulations is desirable.  

Skills

• Strong analytical and problem-solving skills.  
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).  
• Excel experience is required.   
• SQL experience is highly preferred.   
• Excellent communication and interpersonal skills.  
• Ability to manage multiple tasks and prioritize effectively.  
• Attention to detail and a proactive approach to identifying and solving problems.  

Attributes

• Eager to learn and grow within the company.  
• Team player with a collaborative attitude.  
• Strong organizational skills and ability to work independently.  

Softheon offers every full-time employee a comprehensive compensation and benefits package including: 

·       For this position we offer a base pay of $60,000 - $65,000 plus equity (when applicable), variable/incentive compensation, and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as candidate location, qualifications, skill level, and competencies.

·       Work from your home company with a one-time home office stipend

·       Comprehensive benefits package that includes health, vision and dental coverage for you, your spouse and dependents

·       Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave

·       15 days to discretionary PTO based on YOS

·       9 additional paid holidays

·       Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities

*Please note that candidates applying for this position must reside within the United States.

Eligibility to Work in the U.S.: We are unable to sponsor or assist with visa-related processes. Candidates must have valid work authorization to work in the U.S. without any current or future need for employer sponsorship.    

Join Softheon, and together, we'll shape the future of healthcare in America.

Are you ready to make a difference? Join us at Softheon and help revolutionize healthcare for all.

At Softheon, we embrace and celebrate diversity in all its forms as an equal opportunity employer. We strongly believe that employing a diverse workforce is key to our success. Our recruitment and hiring decisions are made solely on the basis of each candidate's qualifications, experience, and skills. We highly appreciate your dedication to our shared mission of making healthcare more affordable, accessible, and plentiful. Join us in our journey towards continually building a diverse and inclusive workplace, where everyone’s contributions are valued, respected, and celebrated.

Employment with Softheon is at-will, which means either the employee or Softheon may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or in any document or statement shall be construed to constitute a guarantee of employment for a specified period of time.