The Account Operations team is responsible for enabling accounts to plug revenue leakage and improve operational efficiency through administrative assistance, automation for account operational efficiency and insightful data.
The mission of the Business Operations Analyst is to improve processes that enable a smooth and highly professional operation of the account.
You will work with the client leadership team, delivery managers and clients to create robust and scalable processes for staffing, people support, financial tracking and forecasting, invoicing, time and expenses tracking and review.
Job responsibilities
- Timesheet reconciliations.
- Budget tracking and PO burn.
- Pairing with Account Receivable for Invoice generation.
- Onboarding/Offboarding in client systems.
- Account/Market KPIs reviews.
Job qualifications
- English is a Must: ability to communicate effectively in English for presentations and to pair with team members outside of the LATAM region.
- Proficiency in Analysis Tools: Knowledge of tools such as Excel.
- Data Interpretation: Ability to interpret and analyze complex data to make informed decisions.
- Data Visualization: Skill in creating charts and dashboards that facilitate understanding of data.
- Spanish is a Plus: Knowledge of Spanish is an additional advantage.
Professional Skills
- Effective Communication: Ability to communicate clearly with different stakeholders, tailoring the message as needed.
- Relationship Management: Building and maintaining positive and productive relationships with all stakeholders.
- Proactivity: Ability to take initiative and constantly seek improvements.
- Results-Oriented: Commitment to achieving objectives and goals, focusing on efficiency and effectiveness.
- Adaptability: Flexibility to adjust to changes and new challenges quickly.
- Collaboration: Ability to work well in a team, valuing the contributions of all members.
- Attention to Detail: Careful attention to details to ensure accuracy and quality in the work performed.
Other things to know
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
About Thoughtworks
Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.
Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.
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What We Do
We are a leading global technology consultancy that integrates strategy, design and software engineering to enable enterprises and technology disruptors across the globe to thrive as modern digital businesses.
Why Work With Us
As technologists, we have a unique role to play in how technology should benefit all of society, pursuing a more equitable future. Part of that role is to continuously educate ourselves on the issues that matter to the causes we believe in. We recognize our privilege and strive to see the world from the perspective of the most vulnerable.
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