The Role
The Business Operations Analyst will analyze Salesforce opportunities, manage order processes, ensure accurate customer provisioning, and maintain documentation for contract and subscriptions records.
Summary Generated by Built In
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Business Operations Analyst at Coupa:
As a Business Operations Analyst you will be working with a global team to update, review, analyze and correct all closed / won Salesforce opportunities on a daily basis. The order management team will take ownership of all opportunities post the order form being signed to ensure all relevant fields are updated on the Salesforce record within 24 hours and in accordance with a defined runbook. The position will also be supporting the overall provisioning process, ensuing the delivery of subscription products to the customer in accordance with our documented process. This includes ensuring accurate entitlements analysis and coordination with the revenue and FP&A teams to ensure accurate revenue recognition and financial planning. The ideal candidate is someone who has a passion for ensuring an accurate and aligned process, will be able to support the CVM and Sale teams with contract and entitlement questions, and effectively maintain the accuracy of our global customer entitlement records.
What You'll Do:
- Support and analyze acquisition / integrations for provisioning, CPQ / entitlement tracking, and overall order management process
- Support order management team with Salesforce operations including but not limited to opportunity auditing, contract documentation, and CPQ data management
- Ensure proper revenue documentation is obtained and attached for all closed / won Salesforce opportunities in a timely manner
- Support customer provisioning process to ensure correct products are delivered to the customer in a timely manner
- Partner with internal stakeholders and business application team on future improvements for back-office operations and reporting processes
- Support “ad-hoc” operations related projects and analysis as deemed necessary by supporting manager / operations team
- Maintain contract and subscriptions records for all active customer accounts ensuring accuracy and completeness
What You Will Bring to Coupa:
- Strong communication skills; fluent in English and experienced working with US-based teams.
- Advanced technical proficiency: expert in Excel; proficient in Salesforce, Google Mail/Drive; experienced with Jira and Confluence.
- Highly analytical, investigative, and detail-oriented—able to research unfamiliar accounts and manage large amounts of information accurately.
- Methodical and consistent work style with the ability to perform repetitive tasks without loss of quality.
- Proven ability to work cross-functionally, create process documentation, and understand process maps for effective training and collaboration.
- Experience managing multiple finance-related projects simultaneously while maintaining high-quality deliverables.
#LI-Hybrid
#LI-TC1
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
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Top Skills
Confluence
Excel
Google Drive
Google Mail
JIRA
Salesforce
What the Team is Saying
Alex Moon
Operations Analyst, Order Management
Jessica Fonseca
Technical Support Specialist
Aditya Maheshwari
Sr. Software Engineer, Cloud
Jose Miguel Jimenez
Procurement
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The Company
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Remote Workspace
Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
Typical time on-site:
None
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Dubai, Dubai 48800
Hyderabad office
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Uppsala, SE
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