Business Operations Analyst I

• Plan for your future with our Global Ownership Program (Annual RSU awards for eligible employees), a 401K with a generous company match, and an Employee Stock Purchase Plan offering company stock at a discount.

• We prioritize your health with access to a dedicated Health Concierge service.

• Enjoy a generous Paid Time Off (PTO) package, paid holidays, and paid volunteer hours. We also fuel your ambition with tuition reimbursement, support for professional certifications, and a wellness reimbursement program.

Your Next Career Opportunity – Business Operations Analyst I

The Business Operations Analyst I supports operational data systems and reporting processes, ensuring data accuracy and reliability. This role focuses on organizing and analyzing data to provide insights that help improve business operations. The analyst assists with reporting, dashboard creation, and performance tracking to support decision-making and operational efficiency.

What You Will Do – Primary Responsibilities

• Prepare daily, weekly, and monthly operational performance reports.
• Assist with outage reconciliation and ensure accurate documentation of network downtime.
• Create user-friendly dashboards and basic data visualizations to support operational decisions.
• Support analysis of service quality and help document field work accurately.
• Contribute to root cause analysis and share findings with relevant teams.
• Assist in monitoring fault resolution processes and help develop simple reports for preventive measures.
• Prepare basic pre-billing reports and assist with operational updates.
• Support monthly maintenance sign-off documentation and reporting.
• Help analyze excluded works and spare management to improve efficiency.
• Perform other tasks as assigned by your manager.

What You’ll Need – Qualifications & Requirements

• High School Diploma / GED required
  • Bachelor’s Degree in a related field is preferred
• 2 years of related experience.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Ability to create clear reports and presentations.
• Good organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Strong communication and collaboration skills.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stoop, bend, kneel or crouch.
• Ability to stand, walk and sit.
• Ability to reach with hands and arms
• Visual ability correctable to 20/20.
• Sitting up to 90% of the day.
• Ability to respond verbally in an understandable, professional manner in person and over the telephone.
• Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.
• Ability to lift up to 15 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office/ Cubicle workspace.
• Moderate noise level.

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