Job Description
Main Tasks
1. Support quotation, contract validation, order confirmation, billing for machine and spare parts sales through SAP/CRM. Closely work with sales team for order tracking.
2. Coordinate service activity in SAP/CRM, maintain and ensure proper entries of ticket creation, service order despatch, parts request, service confimation and labor/parts reporting for all of the IBase stages covering installation, warran-ty, maintance period . Closely work with service team for order tracking.
3. Work with servcie team and logistic team to provide timely support on customer’s parts delivery request according to businsess logistic KPI.
4. Generate data for monthly/weekly report upon request for responsible customers/areas.
5. Using CRM data for statistical analysis to support business.
6. Assist goods and sample return, exchange, or cancellation process by working with logistics
7. Maintain customer, vendor, forwarder profile, service contract, and material master data in SAP
8. Coordinate with logistics and finance team follow-up on customer payment/delivery
9. Support back office administration work and other ad-hoc support
10. Facilitate internal and external communication and alignment with sales operation, logistics team, and headquarters
11. System testing for all changes updates and follow the global testing plan
Requirements
Education ：Bachelor degree in business administration, management or relevant field
Experience
1. 2 years or above in sales and/or service administration (e.g. SAP/CRM experience)
2. Experience in cross function collaboration with sales, customer service, logistics, accounting, cross-region peers and HQ administration.
Other skills
1. Middle or above English communication and writing capability.
2. IT skills: all Office software, especially Excel, Power BI will be a plus
3. Knowledge/skills: Customer Service, Data Management & Reporting
4. Knowledge on SAP/CRM and supply chain; semiconductor experience is a plus
5. Good communication skills cross functions and regions
6. Capable to handle customer’s urgent request under pressure individually.
7. Personality: Positive working attitude, passionate, high patience, team spirit, responsible, detail-oriented
Your ZEISS Recruiting Team
Similar Jobs
What We Do
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 10 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2023). With around 43,000 employees, ZEISS is active globally in almost 50 countries with around 30 production sites, 60 sales and service companies and 27 research and development facilities (status: 30 September 2023). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG. Data privacy: www.zeiss.com/data-protection Imprint: http://zeiss.com/publisher This is ZEISS's official LinkedIn account. It follows the ZEISS Netiquette: www.zeiss.com/netiquette
