Carousell Group is the leading recommerce group in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in eight markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneKyat, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India.
As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of solving problems for our users; having a mission-first mindset; being relentlessly resourceful; caring deeply; and staying humble to constantly improve. Together as an organisation, we make magic happen.
About Mudah.my
Mudah.my is part of Carousell Group, the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India). Visit mudah.my for more information
Job DescriptionAbout the Role
- We are seeking a detail-oriented and analytical Business Operations Executive to support business and sales operations, ensure smooth operational processes, and drive data-informed decision making. This role will work closely with Sales, Finance, and Product teams to improve operational efficiency, manage reporting, and support business performance initiatives
Key Responsibilities
Business & Sales Operations Support
- Support the day-to-day operations of the sales organization to ensure smooth and efficient business processes.
- Coordinate with cross-functional teams including Sales, Finance, Product, and Customer Support to support operational initiatives.
Performance Management & Reporting
- Assist in monitoring sales performance through reporting, analysis, and tracking of key business metrics.
- Support sales planning activities including target setting, forecasting, and performance monitoring.
Incentives & Operational Administration
- Support the administration of sales incentive and commission programs.
- Assist in maintaining operational records and ensuring data accuracy across relevant systems and tools.
Process & System Management
- Support and maintain operational systems and processes used by the sales team.
- Assist in managing operational requests, updates, and system-related tasks to ensure data integrity and process efficiency.
Marketplace & Platform Operations
- Support operational activities related to listings, account management, and platform integrations where applicable.
Data & Content Management
- Maintain and update operational databases and content repositories to ensure information is accurate and up-to-date.
Sales Enablement & Operational Support
- Provide operational support to sales teams by coordinating tools, resources, and internal processes.
- Assist in managing promotional programs, operational requests, and sales support activities.
Education and Experience:
Diploma or Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
2+ years of experience in sales operations, sales support, or a similar role.
Skills and Competencies:
Strong analytical skills with the ability to interpret data and provide actionable insights.
Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and sales tools.
Excellent organizational skills and attention to detail.
Strong communication and interpersonal skills to collaborate effectively across teams.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency in Microsoft Office Suite, especially Excel, and data visualization tools (e.g., LookerStudio, Tableau, Power BI).
Preferred Qualifications:
Experience in target-setting and performance management.
Familiarity with process improvement methodologies (e.g., Lean, Six Sigma).
Knowledge of sales methodologies and forecasting techniques.
Additional Information
By proceeding with your application, you are adhering to our PDPA policies. In case you are interested to know more, read about our Candidates Personal Data Privacy Statement.
Top Skills
What We Do
Mudah.my is Malaysia’s leading marketplace that offers a free and convenient platform for people to buy and sell new and preloved goods just with a simple post of an ad. Today, more than 8 million unique visitors visit Mudah to sell and buy everything from Cars to Cameras, Properties to Pets, Mobile phones to Motorcycles, Treadmills to Textbooks, Bicycles to Beds, Guitars to Golf sets, Plants to Posters, Watches to Washing machines, Tyres to Tablets, Dresses to Drums, Shoes to Shops, Collectibles to Computers, Jobs and more – Everything Also Mudah!
