Business Operation Analyst

Job Responsibilities

• Perform document reviews and process assessments; evaluate business processes, systems, and user needs.
• Identify process gaps, promote root-cause understanding, and recommend controls aligned to the issue.
• Ensure consistent implementation of changes related to system, policy, and procedural enhancements, particularly those needed to remediate systemic issues and process breaks.
• Build and analyze reporting to support operational performance management.
• Propose process reengineering solutions and lead or support process improvement initiatives.
• Operate with a high degree of ownership, accountability, and focus on delivering results.
• Maintain adherence to Change Control policy and support procedure creation and maintenance.
• Manage and coordinate with vendors as required.
• Support requirements gathering, testing activities, and quality assurance efforts associated with business initiatives.
• Ensure compliance with established operational procedures and governance standards.

Required qualifications, capabilities and skills

• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent written and verbal communication skills with the ability to influence stakeholders and drive completion of tasks.
• Ability to effectively collaborate with internal and external partners across multiple levels of the organization.
• Advanced Microsoft Office skills, including Excel and Access.
• Strong organizational skills and ability to manage multiple priorities within strict timelines.
• Customer-focused mindset with a strong sense of urgency and commitment to delivering results.
• Ability to work independently and within cross-functional teams.
• Flexibility to work in any shift schedule as required.

Preferred qualifications, skills, and capabilities

• 5+ years of experience in service management, project management, operational support, or a related field.
• Experience with SAP S/4HANA.
• Experience supporting process improvement, business transformation, or operational excellence initiatives.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.