Business Office Assistant

White Oak of Rock Hill | Rock Hill, SC
Full-Time | Monday–Friday | 8:00 AM–4:30 PM

White Oak of Rock Hill is seeking a professional, organized, and compassionate Business Office Manager to join our team. This position is an important part of our facility's operations and is responsible for overseeing billing, accounts receivable, resident accounts, insurance, Medicare and Medicaid documentation, and other essential business office functions.

We are looking for someone who is detail-oriented, dependable, knowledgeable, and comfortable working with residents, families, employees, insurance providers, and government agencies.

If you enjoy helping others, solving problems, maintaining accurate records, and being part of a team that makes a difference in the lives of residents, we would love to hear from you!

White Oak of Rock Hill is a 141-bed skilled nursing center conveniently located near Piedmont Medical Center. Our team is committed to providing quality care while creating a welcoming and supportive environment for our residents and their families.

As our Business Office Manager, you will be responsible for:

• Managing day-to-day business office operations and maintaining accurate financial records.

• Verifying insurance and payer sources for admissions and referrals.

• Completing the business office portion of admission and readmission paperwork.

• Managing Medicare, Medicaid, Hospice, VA, insurance, and private-pay accounts.

• Assisting residents and families with questions regarding Medicaid eligibility and level-of-care requirements.

• Communicating with DHHS and Medicaid caseworkers regarding approvals, denials, and required documentation.

• Preparing and processing monthly billing and ensuring charges and payer information are accurate.

• Managing accounts receivable and following established collection procedures.

• Reviewing resident billing statements and assisting residents and authorized representatives with billing questions.

• Preparing bank deposits and posting payments accurately.

• Maintaining resident personal funds accounts, including deposits, withdrawals, receipts, interest, reconciliations, and required statements.

• Ensuring resident funds are accurately maintained and secured in accordance with company policy.

• Processing appropriate refunds and maintaining accurate resident account records.

• Maintaining current business-office files and documentation.

• Maintaining the facility census and communicating admissions, transfers, discharges, and other resident changes to appropriate departments.

• Communicating necessary information with physicians, pharmacies, consultants, vendors, management, and outside agencies.

• Maintaining required Medicare, Medicaid, VA, and Hospice reporting and certification information.

• Assisting with Social Security representative-payee applications and annual reviews when appropriate.

• Participating in department head meetings, required training, and facility initiatives.

• Performing general administrative and clerical duties as needed.

• Maintaining a professional, organized, and confidential work environment.

• Performing other duties as assigned by the Administrator.

• High school diploma or equivalent required.

• Previous business office, accounting, billing, healthcare, long-term care, or related experience preferred.

• Experience with Medicare, Medicaid, insurance billing, accounts receivable, or resident financial accounts is a plus.

• Strong organizational and time-management skills.

• Excellent attention to detail and accuracy.

• Strong written and verbal communication skills.

• Professional and compassionate approach when working with residents and families.

• Ability to maintain confidentiality and comply with HIPAA requirements.

• Ability to work independently while collaborating effectively with facility leadership and other departments.

• Strong problem-solving and administrative skills.

• Professional appearance and demeanor.

At White Oak, our employees are more than coworkers — we are a team and a family. You will have the opportunity to build meaningful relationships with residents and their families while working alongside dedicated healthcare professionals.

We offer:

• Competitive pay

• Full-time Monday–Friday schedule

• Health insurance

• Dental insurance

• Vision insurance

• Employer-paid life insurance

• 401(k) retirement plan

• Short-term disability insurance

• Scholarship opportunities

• Paid Time Off (PTO) accrual beginning on Day One

• Holiday pay

• Shift differential, when applicable

Benefits become effective after 30 days of employment.

Monday–Friday | 8:00 AM–4:30 PM
Full-time, approximately 80 hours per pay period, with additional or fewer hours as business needs require.

If you are an experienced business office professional who takes pride in accuracy, organization, confidentiality, and providing excellent service to residents and families, apply today and become part of the White Oak of Rock Hill family!

White Oak of Rock Hill is an Equal Opportunity Employer.