Chanel is a world leader in creating, manufacturing, and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewelry, and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths, and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired, and feel included now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.
We are currently recruiting a Fragrance & Beauty Business Manager to join one of our most successful locations, David Jones Chatswood.
ABOUT THE ROLE
The Fragrance & Beauty Business Manager is responsible for leading an energetic and passionate team who are dedicated to creating experiences for our clients. Through a keen sense of business acumen, the Business Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field teams (VM,L&D), corporate functions (Finance and HR) and department store management.
WHAT IMPACT YOU CAN CREATE AT CHANEL
As a Business Manager, you will drive sales, business growth, team development and an unforgettable client experience. You will ensure the boutique meets Chanel standards in every aspect, from client service to operations
YOU ARE ENERGISED BY
Thinking 'outside the four walls' of the Boutique and considering the entire client experience across all touch points of Makeup, Fragrance and Skincare.
WHAT WILL YOU DO?
Empower the team, provide feedback and show commitment to the growth and development of the team by creating a culture of learning.
Partner with our learning team, provide coaching and mentoring in client experience, sales techniques, service flows, product knowledge & expertise.
Create and continue a strong relationship with our retail partner, striving to achieve the best outcome for Chanel.
Role model the Chanel service standards for client experience and lead by example on the selling floor.
Create and maintain a client base for the boutique by pro-actively to recruiting and growing client loyalty.
WHAT YOU WILL BRING
Demonstrated management experience preferably within a luxury or fast-moving environment.
Strong leadership and people management capabilities
Excellent planning, organizational, and problem-solving skills.
Enthusiasm, energy, and motivation to lead a team to success.
Open-mindedness to diversity and cultural differences along with the ability to work with team members and clients of diverse backgrounds.
The ability to work across a roster that covers the trading hours of the department store.
WHAT CHANEL CAN OFFER YOU
In this position, you will have the opportunity to further develop your skills in luxury retail management and client service, through career planning resources, development through formal training programs (in-house and externally), coaching and more.
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.
What We Do
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products.
Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship.
It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation.
At the end of 2019, CHANEL employed more than 28,000 people across the world.
