iCapital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services, approximately $228 billion in global client assets invested in 1,893 funds, as of March 2025.
iCapital has been named to the Forbes Fintech 50 for seven consecutive years (2018-2024); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); and a four-time winner of MMI/Barron’s Solutions Provider award (See link below).
About the Role
iCapital is looking for a talented Assistant Vice President to join the Platform Operations. This role is pivotal in supporting the technical and operational requirements across iCapital’s platform offerings, including ongoing maintenance, customization, and feature development to cater to our diverse customer base. Encompasses, supporting the technical operational needs of all platform offerings as well as ongoing maintenance, and identification and application of custom features to meet the differentiated requirements of iCapital’s customer base. Ideal candidates are committed to learning and growth, thrive in a collaborative, fast-paced environment, and bring a client-centric approach. This position offers a unique opportunity to develop an expansive skillset and progress your career with the guidance of industry leaders.
Responsibilities
- Develop an in-depth understanding of all interfaces on the iCapital platform and proactively identify and address issues, seeking continuous platform improvements.
- Collaborate with senior team members to scope, prepare, and manage tasks essential for successful platform and fund launches.
- Configure and customize platform settings, manage user setup, map offering documents, and test configurations for quality prior to launch.
- Respond to platform update requests using the team’s ticketing system and ensure timely resolution.
- Support internal and external stakeholders, including managing and prioritizing project deliverables with the Operations Platform Support team.
- Contribute to process guide updates, incorporating new solutions and product enhancements.
- Assist with updating team documentation (e.g., process guides) as new product solutions and enhancements emerge.
- Lead efforts to implement and troubleshoot integration connections between clients, vendors, and iCapital.
- Support data integration with clients and vendors and may participate and/or lead customer demonstrations as enhancements or new solutions are introduced.
Qualifications
- 6+ years of experience in a related industry with 3+ in platform operations, middle office operations, or similar functions within fintech, financial services, or alternatives,
- Exposure to technical platform integration, business processes, and workflows is advantageous
- Strong time management and prioritization skills
- Strong initiative, accountability, and attention to detail
- Able to quickly learn new business operations, processes, and procedures
- Able to prioritize assignments with excellent time management skills
- Demonstrate initiative, passion, and willingness to roll up one’s sleeves, get the job done, and a desire to work in a fast-moving entrepreneurial environment
- Self-driven with a collaborative spirit, capable of working independently and as a team player
- Client-focused, with a commitment to continuous improvement in a fast-paced, entrepreneurial setting
- Strong communication skills are essential, as the success of this position requires continual interaction with external partners, internal business and finance managers on a global basis and a client-friendly demeanor
- Technical expertise including comfort with spreadsheets, business intelligence tools and an understanding of databases; experience with SQL is a plus
Benefits
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office 3 days a week, with the flexibility to work remotely 2 days,
For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/
iCapital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about iCapital and has not been reviewed or approved by iCapital.
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Healthcare Strength — Healthcare coverage is generous, with heavily subsidized medical, 100% employer‑paid dental and vision, and access to virtual mental health and telemedicine. These provisions are described as adding meaningful value beyond base salary.
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Leave & Time Off Breadth — Unlimited PTO and unlimited sick time, plus paid holidays and volunteer time, provide broad flexibility for time away. This breadth of leave supports work‑life balance and family needs.
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Parental & Family Support — Paid parental leave and family‑friendly resources (such as a mother’s room) are part of the package. These supports contribute to a family‑friendly environment and enhance overall total rewards.
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What We Do
Powering the World’s Alternative Investment Marketplace. Part innovator, part educator, and part navigator of the alternatives industry, iCapital offers intuitive, scalable digital solutions that have transformed how private market and hedge fund investments are bought and sold. With iCapital, financial advisors, wealth managers, and asset managers around the world now have access to everything they need to deliver the return and diversification potential of alternatives to high-net-worth investors.
Why Work With Us
iCapital is a technology-driven cutting edge firm with an entrepreneurial spirit. You'll have the opportunity to make important contributions as part of a dynamic team where you can maximize your potential, develop new skills, and help change an industry within an innovative and fast-paced setting.
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