Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
This role develops and leads strategic business relationships with commercial and development clients in Cincinnati, OH, through understanding the client's organization and needs while improving client service and satisfaction. The position builds foundational relationships with business accounts representing high volume and complexity to generate business growth through identifying and developing opportunities and partnering with Sales.
DESCRIPTIONHow you will make an impact:
You will serve as a strategic partner to clients, managing complex business relationships and driving growth while ensuring exceptional service delivery.
What you will do:
- Develop and manage strategic business relationships with existing and new clients, understanding their organization and business needs while driving action based on company site and network priorities
- Build client relationships, partnerships, and identify growth opportunities with existing clients
- Facilitate the execution of portfolio management strategy for a program of clients
- Drive contract compliance; generate and negotiate new contracts and updates to existing contracts with input from Business Development Executives and site leadership
- Manage site and operations (S&OP) processes; use business intelligence and client input to drive long-term demand and capacity scenario planning and assist in development of annual revenue budget
- Drive growth and business expansion through new business pricing strategy development and review, customer and site portfolio reviews, use of Sales Business Intelligence (SBI) data, and collaborating with Business Analysts, Quotes, and Sales team
- Lead pricing and product profitability through annual pricing updates, identifying sources of leakage, management of services and contract negotiations
- Establish and lead strategic-level client meetings
- Provide business input to project team members
- Support engagement with Customer Allegiance Survey (CAS) processes through follow-up on detractors and management of critical customer concerns
- Ensure resolution of significant issues with the client through coordination and teamwork of internal functional resources to identify, propose and carry out an efficient plan to settle the issue while protecting company and client's interests and image (i.e., batch production issue resolutions and quality investigations)
How you will get here:
Education:
- Bachelor's degree in science, Business or related field required
- Master's degree in business or science preferred
Experience:
- Five years of previous related experience in project management, account management, sales or marketing with internal or external client-facing responsibilities
Equivalency:
- Equivalent combinations of education, training, and meaningful work experience may be considered
Competencies:
- Some understanding of project management principles is required
- Knowledge of GMP and pharmaceutical industry is strongly preferred
- Able to influence others to reach agreements and adopt a course of action
- Outstanding communication skills; capable of maintaining optimistic communication with clients and internal customers while leading challenging situations
- Able to serve as the client advocate while balancing the company's priorities
- Able to identify market opportunities for new and existing clients/products
- Experience with budgeting and forecasting is required
- Highly skilled at conflict resolution and negotiation
Location: Onsite Cincinnati, OH
Skills Required
- Bachelor's degree in science, Business or related field
- Five years of previous related experience in project management, account management, sales or marketing
- Some understanding of project management principles
- Knowledge of GMP and pharmaceutical industry
- Outstanding communication skills
- Experience with budgeting and forecasting
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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