The Discrete Automation Business Manager – Application & Customer Service is responsible for leading customer-focused initiatives, managing application engineering teams, and driving business growth in discrete automation solutions. This role will represent the BU at the CR Leadership Team and will support compliance of local
Policies and Procedures and ensures seamless integration of customer service operations with technical application support, aligning with organizational goals and market demands.
- Lead and manage the Application & Customer Service team to deliver high-quality support and solutions.
- Develop and implement strategies to expand discrete automation business opportunities.
- Collaborate with engineering, and product management teams to align customer needs with technical solutions.
- Oversee customer service processes, ensuring timely resolution of inquiries and issues.
- Drive continuous improvement initiatives in application engineering and customer support.
- Monitor market trends and competitor activities to identify growth opportunities.
- Prepare and present business performance reports to senior management.
- Ensure compliance with company policies, industry standards, and safety regulations.
You set stretch goals and objectives, pushing individuals or teams to perform at higher levels. You focus on highest priorities and set aside less critical tasks. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You push yourself and help others achieve results.
- Bachelor’s degree in engineering, Business Administration, or related field. Master’s degree preferred.
- Minimum of 8 years of experience in automation, engineering, or customer service leadership roles.
- Proven track record in managing cross-functional teams and driving business growth.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to analyze complex problems and develop effective solutions.
- Fluency in English and Spanish
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives— because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.
About UsWHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
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ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
Skills Required
- Bachelor's degree in Engineering, Business Administration, or related field
- Master's degree
- Minimum of 8 years of experience in automation, engineering, or customer service leadership roles
- Proven track record in managing cross-functional teams and driving business growth
- Excellent communication, negotiation, and interpersonal skills
- Ability to analyze complex problems and develop effective solutions
- Fluency in English and Spanish
- Knowledge of company policies, industry standards, and safety regulations compliance
Emerson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Emerson and has not been reviewed or approved by Emerson.
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Retirement Support — Retirement programs have been strengthened with a 401(k) plus company-supported contributions such as profit sharing and a recent cash-balance transition for certain participants. These features are positioned as differentiators among large industrial peers.
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Equity Value & Accessibility — An employee stock purchase plan introduced in 2026 enables discounted share purchases via payroll deductions. This adds an accessible ownership element to the total rewards mix.
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Leave & Time Off Breadth — The package includes PTO, holidays, sick leave, and parental leave within a broad benefits suite. Coverage breadth aligns with large-employer norms across locations, though specifics vary.
Emerson Insights
What We Do
At Emerson, we’re passionate about what we do. By fusing decades of technology and engineering expertise, Emerson continues to solve some of the world’s most complex challenges with innovative solutions for customers in industrial, commercial, and residential markets. We recruit the greatest talent and apply the best technologies to benefit our customers worldwide. Automation Solutions is a leader in helping process and discrete manufacturers automate and optimize production processes through our best-in-class technologies and industry expertise. Commercial & Residential Solutions develops technologies and services that improve human comfort, safeguard food, protect the environment, enable sustainable food waste disposal, and support efficient construction and maintenance of buildings and municipal infrastructure. Emerson has a wide range of industry knowledge, manufacturing expertise, and technological innovation around the world. Join our next generation of leaders today.
